General Service Technician-Key Holder

Mr. Tire Auto Service Centers; Mayfield (OH); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading automotive service center is seeking a General Service Technician-Key Holder in Mayfield, OH. This entry-level position combines vehicle maintenance tasks with customer service responsibilities, aiming to drive sales and ensure a positive guest experience. Candidates should possess basic repair skills and excellent communication abilities.

Qualifications

• Entry level position in vehicle maintenance and repair.
• Basic understanding of automotive tools and safety standards.
• Ability to communicate effectively with guests.

Responsibilities

• Perform routine vehicle repairs and maintenance.
• Conduct tire services including installation and balancing.
• Maintain the store's cleanliness and guest readiness.

Skills

Communication

Basic vehicle repairs

Safety compliance

Inventory management

Job description

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Job Description

Compensation: $16-18

The General Service Technician is a blended role with both front and back shop responsibilities, including at least two days per week dedicated to front counter duties. This position is responsible for performing routine vehicle repairs and maintenance in accordance with company standards and manufacturer specifications while effectively communicating vehicle issues and solutions to guests. Additionally, as a key holder and manager on duty (MOD) when needed, the General Service Technician plays a vital role in providing a superior guest experience, driving sales of automotive services and tires, and ensuring a welcoming in-store atmosphere.

Responsibilities:

• Accurately perform basic vehicle services and repairs effectively and efficiently in accordance with Monro standards of operation.
• Tire Services – perform wheel removal, balancing, patch/plug repairs, changing, mounting, installation and TPMS service and repair.
• Vehicle Services – perform lubrications, oil changes, basic maintenance (e.g.: bulb, wiper blade and filter replacements, etc.), battery testing and installations.
• Consistently complete Monro’s Courtesy Inspection process, on every guest vehicle, identifying, documenting, and communicating additional needed services and repairs.
• Assist in inventory management to include pulling tires and parts, unloading and stocking inventory.
• Assist with all general store duties, ensuring the store is in excellent condition and maintained to Monro standards for cleanliness and guest readiness.
• Perform services in accordance with Monro’s safety standards including wheel torque, oil safety, and compliance procedures.
• Test drive vehicles following Monro’s Road Test policy, observing all traffic and safety laws.
• Adhere to company policies, governmental standards, environmental codes, and ANSI/OSHA standards, using all required safety standards.
• Maintain technical knowledge through completion of Monro University training courses and modules.
• Operate and maintain all equipment safely, including lifts, welders, brake lathes, etc.
• Assist in guest care, work order completion, register assistance, facility maintenance, and purchase ordering under management guidance.
• This position is a secondary key carrier responsible for opening and closing duties.
• Effectively communicate all products and services offered to guests.

Additional Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Information Technology
• Industries: Motor Vehicle Manufacturing, Retail, Civil Engineering

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