General Service Technician

Monro Muffler Brake Inc.; Flint (MI); On-site; Full time

Job summary

Join a leading auto service company where your passion for cars and customer service can thrive. As a General Service Technician, you will perform essential vehicle maintenance and repairs while delivering outstanding service to our guests. This role offers a dynamic work environment where you can grow your skills through hands-on experience and Monro University training. With a commitment to safety and quality, you will play a vital role in ensuring customer satisfaction and vehicle performance. If you are motivated, enjoy teamwork, and want to make a difference in the automotive industry, this is the perfect opportunity for you!

Benefits

Health Insurance

401K Retirement Plan with Company Match

Paid Vacation

Paid Holidays

Employee Discounts

Qualifications

• High School Diploma or equivalent preferred, automotive training is a plus.
• Must possess a valid driver's license and have a satisfactory MVR.

Responsibilities

• Perform basic vehicle services and repairs according to company standards.
• Conduct tire services and general maintenance tasks efficiently.
• Complete Monro’s Courtesy Inspection process for every vehicle.

Skills

Basic Vehicle Repair

Tire Services

Customer Service

Communication Skills

Safety Standards Compliance

Education

High School Diploma

Automotive Training

Tools

Basic Set of Tools

Job description

Monro, Inc. is one of the nation’s largest auto service companies and major tire retailer. We own and operate more than 1,200 stores in 32 states and our stock trades on the Nasdaq (MNRO). The Monro family of brands includes some of the most recognizable names in the industry—Monro Auto Service and Tire Centers, Mr. Tire, Tire Choice, amongst many more regional chains. Our dominance is driven by teammates who strive to provide a five-star experience and deliver consistent value to our guests and shareholders. At Monro, we understand that a 5-star guest experience begins with a 5-star teammate experience. In fact, we’re currently investing more than $100 million in store improvements, new technology, and career development through our own Monro University training platform.

Do you have what it takes to shape a better future for yourself and the automotive service industry? Our vision is to be America’s leading auto and tire centers, trusted by consumers as the best place in our neighborhoods for quality automotive maintenance and repairs. We’re looking for motivated individuals at every stage in their career who share our vision. Positions are available in our retail locations across our many brands, in field management, and in store operations at our Store Support Center in Rochester, New York. If you like helping others, as much as you like working on cars; if you enjoy being part of a team, solving problems, and building guest relationships, if you value honesty and integrity - we have a Destination for you at Monro. Contact us to learn more. Destination Monro! – Your career is here.

Compensation: The hourly range for this role is $16.00 to $21.02. This role is eligible for additional compensation and incentives. Pay is based on experience level.

Job Description

About The Role:

The General Service Technician role is full-time or part-time and is an hourly position based on the needs of the business. The General Service Technician is responsible for performing basic routine vehicle repair and maintenance services in accordance with company standards and manufacturer specifications. This position is expected to deliver exceptional 5 Star service to our guests, through effective communication of vehicle issues and proposed solutions while ensuring that guest expectations for time commitments and quality are consistently met.

Responsibilities:

1. Accurately perform basic vehicle services and repairs effectively and efficiently in accordance with Monro standards of operation.
2. Tire Services – perform wheel removal, balancing, patch/plug repairs, changing, mounting, installation and TPMS service and repair.
3. Vehicle Services – perform lubrications, oil changes, basic maintenance (e.g.: bulb, wiper blade and filter replacements, etc.), battery testing and installations.
4. Consistently complete Monro’s Courtesy Inspection process on every guest vehicle, identifying, documenting, and communicating additional needed services and repairs.
5. Assist in inventory management to include pulling tires and parts, unloading and stocking inventory.
6. Assist with all general store duties, ensuring the store is in excellent condition and maintained to Monro standards for cleanliness and consistently in guest ready condition.
7. Consistently perform service(s) in accordance with Monro’s safety standards including but not limited to Monro’s Wheel Torque, Oil safety and compliance procedures.
8. Test drive vehicles in accordance with Monro’s Road Test policy, including consistently utilizing our dedicated test drive routes, while observing all local traffic and safety laws.
9. Understand and adhere to company policies and procedures, Governmental standards including environmental codes and ANSI/OSHA standards. Consistent use of all required safety standards set forth in training and policies and procedures.
10. Maintain technical knowledge and capabilities to ensure proficiency through the timely completion of all required Monro University training courses and modules.
11. Operate, utilize, and maintain all equipment in a safe manner in accordance with Monro and equipment manufacturer guidelines including but not limited to lifts, welders, brake lathes, etc.
12. Perform other duties as assigned and required.

Qualifications

Qualifications:

1. High School Diploma or equivalent is preferred.
2. Automotive training including basic car maintenance and repair or the equivalent combination of education and experience.
3. Must possess a current valid driver’s license and have a satisfactory Motor Vehicle Report (MVR) and have the ability to operate customer’s vehicles to conduct test drives.
4. Required to own a basic set of tools or participate in Monro’s tool purchase program.

Profile Summary:

Ability to take initiative in identifying problems, collecting data, and establishing facts to make practical decisions and recommend solutions. Strong verbal and written communication skills with the ability to convey technical issues and write routine reports.

This summary is not an all-inclusive description of job duties. Other job duties and responsibilities may also be assigned by the incumbent’s supervisor at any time based upon the Company’s needs.

Additional Information

• Health Insurance
• 401K Retirement Plan with Company Match
• Paid vacation
• Paid Holidays
• Employee Discounts

Your next Destination!

At Monro, we’re committed to helping our teammates grow their career through the combination of coursework, demonstrating leadership skills and open opportunities. Our teammates receive on-the-job training, company sponsored certifications, as well as course curriculum in Monro University that empowers them to advance to the next level of their careers.