General Service Technician

ZipRecruiter; Castro Valley (CA); On-site; USD 60,000 - 80,000; Full time

Job summary

Join a leading automotive service provider as a General Service Technician. This role involves performing vehicle repairs and maintenance, providing exceptional service, and ensuring safety compliance. We value initiative, strong communication, and customer service skills. Opportunities for growth and training are available.

Benefits

Performance Incentives

Paid Vacation

401(k)

Employee Discounts

Healthcare

Qualifications

• Automotive training or equivalent experience required.
• Valid driver’s license and satisfactory Motor Vehicle Report.

Responsibilities

• Perform routine vehicle repairs and maintenance per company standards.
• Conduct vehicle services including oil changes and battery testing.
• Maintain store cleanliness and ensure guest readiness.

Skills

Customer Service

Problem Solving

Communication

Education

High School Diploma

Tools

Basic Tools

Job description

Job Description

Company Description

Monro’s family of brands is one of the leading automotive service and tire dealers in the United States. We work on approximately five million vehicles a year, with a people-first approach that values every guest and teammate.

Headquartered in Rochester, New York, since 1957, we have grown to nearly 1,300 shops across 32 states, supporting 16 brands. We serve diverse communities nationwide, from cities to rural areas.

Our mission is to provide the highest quality tire and auto service. We seek motivated individuals at all career stages who share our vision to be America’s leading auto and tire centers. Opportunities are available in retail, management, and store operations, including our Store Support Center in Rochester.

Join us and help shape a better automotive future. If you enjoy helping others, working on cars, teamwork, problem-solving, and value honesty and integrity, Monro is your destination.

Destination Monro - Your Career is Here!

Job Description

The General Service Technician role is full-time or part-time, hourly, based on business needs. Responsibilities include performing routine vehicle repairs and maintenance per company standards and manufacturer specifications, delivering exceptional 5-star service through effective communication, and meeting guest expectations for time and quality.

The hourly rate ranges from minimum wage up to $19.00, with additional compensation and incentives based on experience.

Responsibilities

1. Perform basic vehicle services and repairs efficiently and accurately according to Monro standards.
2. Perform tire services such as wheel removal, balancing, patching, mounting, and TPMS repairs.
3. Conduct vehicle services including oil changes, lubrications, basic maintenance, and battery testing/installation.
4. Complete Monro’s Courtesy Inspection on every guest vehicle, identifying and communicating additional needed services.
5. Assist with inventory management, including pulling tires and parts, unloading, and stocking.
6. Maintain store cleanliness and ensure it is guest-ready at all times.
7. Perform services in compliance with safety standards, including wheel torque and oil safety procedures.
8. Test drive vehicles following Monro’s policies, observing traffic laws and safety protocols.
9. Adhere to company policies, governmental standards, and safety procedures.
10. Maintain technical knowledge through Monro University training modules.
11. Operate and maintain equipment safely, including lifts, welders, and brake lathes.
12. Perform other duties as assigned.

Qualifications

1. High School Diploma or equivalent.
2. Automotive training or equivalent experience.
3. Valid driver’s license and satisfactory Motor Vehicle Report.
4. Own basic tools or participate in Monro’s tool purchase program.

Profile Summary

1. Initiative in problem-solving and decision-making.
2. Strong customer service skills.
3. Effective verbal and written communication skills.

Work Environment & Physical Requirements

Work occurs in an automotive shop environment with exposure to noise, weather, chemicals, and physical demands including lifting up to 75 lbs, standing, walking, reaching, and bending.

Additional Information

Benefits include performance incentives, paid vacation and holidays, ASE and state inspection license reimbursements, 401(k), direct deposit, employee discounts, healthcare, and career advancement opportunities.

Your next Destination!

Growth Opportunity:

We support career growth through training, certifications, and coursework at Monro University, empowering teammates to advance.

Monro, Inc. is an equal opportunity employer, committed to diversity and inclusion in all employment practices.