General Service Manager

Liverpool University Hospitals NHS Foundation Trust; United States; Remote; USD 60,000 - 79,000; Full time

Job summary

Liverpool University Hospitals NHS Foundation Trust in Liverpool is seeking a General Service Manager to support the Surgery Division's performance and improvement plans. The role leads operational delivery of clinical services, drives changes, and collaborates with clinical and nursing colleagues to enhance patient pathways.

You will develop robust business and workforce plans, monitor KPIs and targets, and foster an open, accountable culture.

Qualifications

• Masters degree level or equivalent and management qualification or equivalent.
• Recent demonstrable experience of operational management with responsibility for clinical quality and budget control.
• Experience of delivering performance targets within strict financial controls and accountability for a clinical service.

Responsibilities

• Lead and be accountable for the operational delivery of clinical services within the surgery division.
• Drive improvements in operational performance and planning in collaboration with senior leaders.
• Develop and implement robust reporting to monitor local and national targets and address variances.
• Support strategy delivery, workforce plans and policy setting in the care group.
• Foster an open, accountable culture and coaching development across teams.
• Ensure alignment with CQC standards, KPIs, access targets and contractual obligations.

Skills

Masters degree

Management qualification

Operational management

Budget understanding

Performance targets

Clinical service accountability

Diversity awareness

NHS developments

Education

Masters degree or equivalent

Job description

Reporting to the Directorate Manager, the post holder will be an integral member of the Care Group's Management Team and will be responsible for supporting the delivery of speciality specific performance and improvement plans and will therefore contribute to the Division's overall strategies and objectives. The General Service Manager will drive improvements in operational performance and planning within the service advising the Directorate Manager, Clinical Directors and Senior Nurse as necessary. The post holder will work closely with other Care group leads within the Division, colleagues across other divisions and external partners to enable the achievement of the Trust's objectives., Assist with the delivery of the service strategy, taking operational responsibility for delegated programmes of work. To lead and be accountable for the operational delivery of clinical services The service manager will lead plans, operational change and strategies within their service and provide and support across the care group. Support the work to drive the strategic direction and policy setting for the service within the context set by the Care Group leadership team, maintaining an essential communication link between the speciality/specialities and feeding into the Care Group leadership team. Operationalise robust business and workforce plans within the service, including systems, structures, and processes for managing clinical quality, risk, controls assurance and public involvement initiatives. Support the achievement of key performance indicators, access targets and contractual obligations including CQUINS and meeting CQC standards for an area identified by the Head of Operations. Lead for the service in creating an open, accountable culture where teams are confident and skilled in giving regular constructive feedback, where issues can be raised and solved openly, resulting in a productive solution focused working environment. Ensure team members contribute to the transformation of patient pathways, ensuring a high quality and efficient approach to service delivery. Embed plans to develop all managerial and administrative staff within the service ensuring a coaching style of management and the development of potential at every level is at the heart of everyday communications. Critically review plans that are in place for the development and review of the clinical service strategy for the speciality/specialities, including the monitoring of new opportunities, for delegated speciality/specialities, improvements that will enhance patient care, internally and also externally to the organisation. Develop and implement effective reporting arranegements within the service to accurately record and monitor performance against local and national targets and to pro-actively manage any variances.

• Masters degree level or equivalent, Management qualification or equivalent, Recent demonstrable experience of operational management, with clear evidence of responsibility for supporting operational delivery including clinical quality, people management, budget understanding and successful delivery of performance targets within strict financial controls.
• Experience of being accountable for a clinical service., Understanding and appreciation of diversity
• Key issues and pace of change facing the NHS nationally and locally, assess and describe impact on services

Desirable criteria

• Principles and impact of the NHS Constitution
• Knowledge of governance arrangements and standards in the NHS and the wider health and social care economy
• Knowledge and understanding of computerised financial, management, budgetary management and workforce information systems, Coaching & values led leadership style, encouraging engagement and empowerment amongst staff and stakeholders, and in developing high performing teams
• Developed communication skills, to include but not exclusively, mediation, negotiation, consultation, facilitation, presentation, training and coaching skills using well developed interpersonal skills to influence, inform, reconcile differences and resolve conflicts.
• Solve problems, using a solution focused approach demonstrating competent persuasive and influencing skills
• Analyse data and information, including preparing responses to issues often within tight timescales.
• Ability to support business planning processes on behalf of the speciality
• Coordinate speciality activity plans to meet challenging performance targets within tight financial controls
• Implement agreed policy on behalf of the speciality and ensure successful implementation
• IT literate and able to use standard office software and bespoke systems
• Cope with competing priorities and a demanding workload
• Work in an environment with frequent interruptions, and within stressful, unpredictable situations including responding to and solving urgent and emergency situations day to day.

Desirable criteria

• Demonstrate competent project management skills
• Deal with uncertainty and complexity in a political environment

Broadgreen Hospital has an exciting opportunity for a General Service Manager within the Surgery Division to work alongside the Clinical and Nursing colleagues to deliver high quality, patient focused services.

This role is ideal for an operational manager who is looking to develop their career in a rewarding and dynamic environment. The Surgery Care Group includes the Broadgreen Elective Surgical Hub, centralised Pre-op services for LUHFT and Pain Management. Working with colleagues across Broadgreen, Aintree and the Royal sites, this role provides excellent opportunity to build collaborative relationships to improve services. It's an exciting time to join the Surgery Division and we have ambitions to become a GIRFT accredited Surgical Hub, and continue to improve our Pain Management and Pre-op Services through digital innovations. The successful candidate will work within a motivated operational and clinical team, and will be offered opportunities to support continual personal development within their role.

Liverpool University Hospitals NHS Foundation Trust comprises Aintree University Hospital, Broadgreen Hospital & Royal Liverpool University Hospital. We are part of NHS University Hospitals of Liverpool Group which was born from a shared aim to improve the care we provide our patients. UHLG is one of the largest employers in the region, with over 16,800 colleagues dedicated to caring for our communities - from birth and beyond. For the 630,000 people across Merseyside, we are their local NHS. We provide general and emergency hospital care, alongside highly specialised regional services for more than two million people in the North West. Broadgreen Hospital is home to elective surgical, diagnostic and treatment services, together with specialist patient rehabilitation.Aintree University Hospital is the single receiving site for adult major trauma patients in Cheshire and Merseyside and hosts a number of regional services including an award-winning stroke facility. Liverpool Women's Hospital specialises in the health of women and babies, delivering over 7,200 babies in the UK's largest single site maternity hospital each year. The Royal Liverpool University Hospital is the largest hospital in the country to provide inpatients with 100% single bedrooms and focuses on complex planned care and specialist services. Liverpool Heart & Chest - LHCH provides specialist services in cardiothoracic surgery, cardiology, respiratory medicine both in the hospital and out in the community.

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Note: Under current Home Office Immigration Rules we are currently unable to offer right to work visa sponsorship for Band 2 and 3 roles with a salary of less than £25,000 pa as they do not meet the UK Visas & Immigration criteria. Only those applicants who demonstrate clearly how they meet our person specification will be shortlisted for interview. We reserve the right to close any vacancies from further applications when we have received a minimum number of applications from which to make a shortlist. Please ensure you apply without delay if you wish to be considered for this role. Candidates applying for the role of Healthcare Assistant on the staff bank should note that due to the nature of the role, workers must be aged 18 or above when commencing in post. Applicants are therefore welcome from those aged over 18 or within 3 months' of their 18^th birthday. The Trust is committed to promoting a healthy work-life balance and achieve fair, equitable and consistent practice. We welcome flexible working requests and will consider a variety of flexible working arrangements from day one of your employment. Not all roles are suitable for every flexible working opportunity all of the time. Flexible working options may include reduced hours, compressed hours, fixed shifts, time back in lieu and home working. The Trust is committed to promoting equality and diversity; we value the contribution of individual talent, skills, knowledge and experience and aim for a workforce demography representative of the local community. We encourage applicants from the following groups that are currently under-represented in our workforce black, Asian and minority ethnic, lesbian, gay, bisexual and Transgender (LGBTQ+), disabled, male and age 16-24. Trust policy requires that the cost of submitting & processing the successful applicant/s DBS application be recovered via salary deduction following start in post. The amount of £26.50 (standard disclosure) or £54.50 (enhanced disclosure) will be deducted from salary, in manageable monthly instalments for up to 3 months following commencement of employment. Bank posts require upfront payment. From April 2017, Skilled visa applicants and their adult dependant(s) will be required to provide a criminal record certificate from each country they have lived in consecutively for 12 months or more in the past ten years. Applicants requiring sponsorship may wish to determine the likelihood of obtaining sponsorship for this position by assessing themselves against the criteria on the gov.uk website - https://www.gov.uk/check-uk-visa. This organisation has a zero-tolerance approach to the abuse of children, young people and vulnerable adults. All staff must ensure they adhere to the organisations safeguarding children and adults' policy and comply with the Local Safeguarding Children and Adult Board procedures. Staff should be mindful of their responsibility to safeguard children and adults in any activity performed on behalf of the organisation in line with the requirements of statutory guidance and legislation. All employees (and volunteers)are expected maintain their safeguarding knowledge and skills by completing mandatory safeguarding training which includes understanding and recognising the signs of abuse and neglect and taking appropriate action. As an organisation, we have adopted the Merseyside Domestic abuse workplace scheme which supports our staff who are experiencing Domestic Abuse /any forms of sexual violence. If you have any personal requirements that will enable you to participate in our recruitment process please contact a member of the Recruitment Services by phone on 0151 706 4666 at the earliest opportunity to ensure that measures can be put in place to enable your application for this post. Please note: new entrants to the NHS will commence on the first pay point of the relevant band.