General Sales Manager

50floor; Charlotte (NC); On-site; USD 95,000 - 140,000; Full time

Benefits offered by this job

Premium 401k with 3% match

Medical, dental, vision coverage

Paid holidays and vacation

Job summary

50Floor is seeking a dynamic General Sales Manager to drive branch sales and customer service excellence at our Charlotte area location. The GSM will oversee the sales team and contract designers, implement sales strategies, and coach staff to achieve revenue targets.

The role requires strong leadership, training ability, and excellent communication across all levels. Expect significant travel (50–75%) within a 75-mile radius to support field activity and customer engagements.

Qualifications

• Proactive problem solver with urgency to resolve issues and improve service.
• Ability to communicate and influence credibly at all levels of the organization.
• Strong training and presentation skills for groups and individuals.
• Self-motivated, growth-oriented, and able to work independently in a matrix environment.
• Travel readiness: 50–75% within a 75-mile radius as needed.

Responsibilities

• Oversee branch sales in all aspects.
• Supervise sales staff through hiring, training, performance management, and coaching.
• Manage team of Independent Contractors as Design Consultants.
• Lead weekly educational sales meetings to drive performance and knowledge.
• Conduct on-site and field sales classes to convey strategy and procedures.
• Address escalated customer issues and ensure satisfactory resolutions.
• Perform site visits for customer service issues and contractor quality checks.
• Fill in or support sales staff during peak times or planned time off.

Skills

Sales leadership

Team management

Customer service

Communication

Training & coaching

Problem solving

Time management

Flexibility

Education

BA/BS or equivalent

Tools

Microsoft Office

Job description

Role Summary

A dynamic, service-driven General Sales Manager (GSM) for our branch office location. The GSM will be responsible for overall management of all aspects of the branch location, including sales and customer service. A primary responsibility of this role will be to drive sales and positively impact branch revenue performance.

The right fit for this role will enjoy "rolling up their sleeves" and jumping in to help as well as staying engaged in every aspect of branch Sale's. Experience driving business growth, as well as managing sales teams and Independent Contractors is a key aspect of this role. Skills and experience effectively leading, building rapport, motivating others, and managing team are imperative to candidate success.

Ideal candidates must be able to effectively articulate sales strategy as well as plan and conduct motivational and educational meetings and training classes to groups and one-on-one. A "team-effort approach," taking ownership of the role, plus being self-motivated and growth oriented are the right combination of traits for success in this position.

Responsibilities

• Oversee branch sales in all aspects
• Supervise sales staff through the employment life cycle, including hiring, training, performance management, coaching, supervising work, etc.
• Manage team of Statutory non employees as Design Consultants
• Lead weekly educational sales meetings to drive sales performance and ensure representative's knowledge base
• Perform on-site and field sales classes focused on conveying sales strategy, company philosophy, and organizational procedures
• Address and resolve escalated customer issues to ensure timely, satisfactory settlement of complaints
• Perform site visits for customer service issues or to verify the quality of Contractors' work
• Fill in or assists sales staff in multiple roles during planned or unplanned time off, high-volume periods, etc.

Qualifications

• Problem solver who takes a proactive approach to resolve issues with a sense of urgency and improving service
• Good judgment with the ability to make decisions with discernment, considering all sides
• Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization
• Positive, dynamic, and enthusiastic personality
• Superior interpersonal skills with the ability to interact and communicate and build relationships with various personalities
• Self-starter who can work independently with the motivation to grow
• Flexible and able to manage shifting priorities or demands in a growing, fast-paced organization with a matrix management reporting structure
• Efficient and organized with the capability to prioritize and use time effectively

• 5+ years of related experience including experience managing and driving performance, leading teams, and managing employees.
• In-home sales experience needed.
• Experience within the home improvement industry is preferred but not required.
• Familiarity with diverse flooring products and installation processes (hardwood, carpet, tile, laminate, etc.) is a plus
• BA/BS or equivalent combination of education and experience preferred
• Must possess a valid driver's license and acceptable driving record
• Basic Microsoft Office skills (Excel, Word, PowerPoint, and Outlook)
• Must be able to effectively articulate and train one on one or small groups
• Travel: (50%-75% of the time) within a 75-mile radius as needed

Environment and General Considerations

Casual home sales and office environment. Travel 50%-75% of time within 75 mile radius of the business as needed.

Benefits and Perks We Offer...

• Premium 401k Investment Plan with a dollar for dollar 3% match
• Medical Insurance with several plan options including a Health Savings Account
• Prescription Drug Coverage
• Dental Insurance
• Vision Insurance
• Life Insurance and AD&D
• Short-term & Long-term Disability
• Ancillary Insurance for Accident, Critical Illness, Long-term dependent care, and more...
• Paid Holidays
• Vacation time that grows with years of service
• An employee discount purchasing program

About 50Floor...

For over 10 years, 50Floor has been on a mission to provide quality flooring at affordable prices by providing customers with a convenient and enjoyable in-home shopping experience.

Since the beginning, we have been lucky to have countless dedicated employees, Sales Representatives, and installation experts who have made 50Floor the company we are today.

We strive to exceed each customer's expectations by offering a unique buying experience and superior service through final installation and beyond. Whether a homeowner is looking for a classic style or the latest flooring trends, they can count on our knowledgeable, well-trained staff to provide a comfortable and professional purchasing experience.

We believe that exceptional flooring inspires, connects, and defines the most important space in our customers' lives - their homes. At 50Floor, we create spaces that bring families together at an affordable price. Based in Atlanta, Georgia, 50Floor serves customers out of our branch offices in multiple states and locations across the US. Our growth and achievements can be traced back to a single common denominator - The desire to be the best. We invite you to join our growing team today and become part of the 50Floor family.

See our website at 50Floor.com