General Merchandise Dept. Manager: Lead Growth & Customer Experience

Follett Corporation; Richardson (TX); Presencial; USD 45 000 - 65 000; Tempo integral

Resumo da oferta

Follett Corporation in Richardson, Texas seeks a Department Manager, General Merchandise, to oversee the department, supervise staff, and support sales goals. You will coordinate promotions with the Home Office, manage stock and displays, and assist customers to ensure an exceptional shopping experience.

Required: 3–5 years retail supervisory experience, a bachelor’s degree or equivalent, strong verbal and written communication, and solid computer skills.

Qualificações

• 3–5 years of retail supervisory experience; computer literacy.
• Strong verbal and written communication skills required.
• Previous supervisory/management experience is required.
• General computer skills.

Responsabilidades

• Supervises the employees of the department, including assigning and evaluating work as well as interviewing, hiring, and training new employees.
• Supervises the Home Office-regulated Return-to-Vendor (RTV) receiving and scanning processes.
• Assists customers in finding products.
• Manages the special order functions and notifies customers.
• Partners to create and maintain a Hassle Free customer service culture, focused on solutions-based selling and an exceptional customer experience.
• Builds key partnerships with other store staff and campus organizations for promotional and special events and assists with off-site sales opportunities (e.g., graduation, basketball, football, author signings, etc.).
• Conducts store walkthroughs daily to ensure proper stock levels, inventory placement, and customer service levels.
• Manages the in-store merchandise display from the stockroom to the sales floor, serving as the liaison between the Store and the Planner.
• Creates and maintains displays in compliance with company standards.
• Executes Home Office-initiated markups and markdowns, analyzes financial reports, processes purchase orders, and approves invoices.
• Partners with the Store Manager to execute promotions and sales and ensures proper inventory levels based on sales and trends.
• May perform website maintenance and fill orders. Maintains price accuracy and merchandise availability on the store website.
• Responds to student, faculty, staff, alumni, and other customer questions and issues resolving escalated issues as necessary.
• May manage the store in the store manager's absence or occasionally supervise other departments.
• May open or close the store.
• Performs other related duties as assigned.

Conhecimentos

Retail supervisory experience

Communication skills

Computer literacy

Formação académica

Bachelor's degree or equivalent

Ferramentas

Follett systems

Descrição da oferta de emprego

Follett Corporation in Richardson, Texas seeks a Department Manager, General Merchandise, to oversee the department, supervise staff, and support sales goals. You will coordinate promotions with the Home Office, manage stock and displays, and assist customers to ensure an exceptional shopping experience.

Required: 3–5 years retail supervisory experience, a bachelor’s degree or equivalent, strong verbal and written communication, and solid computer skills.