General Merchandise Department Leader — Growth & Service

Shepherd; Gainesville (FL); On-site; USD 55,000 - 75,000; Full time

Job summary

Follett Higher Education in Gainesville, FL is seeking a Department Manager General Merchandise to oversee the General Merchandise department, drive sales, and deliver an exceptional customer experience. You will supervise staff, coordinate promotions with Home Office, manage inventory and display execution, and partner with store operations to meet financial objectives.

You will apply strong knowledge of Follett systems, train employees, and ensure compliance with policies while delivering

Qualifications

• 3–5 years of relevant experience in retail supervisory roles.
• Bachelor's degree or equivalent.
• Strong verbal and written communication skills; supervisory experience required.

Responsibilities

• Supervise department employees, including hiring and training.
• Oversee RTV receiving and scanning processes as regulated by Home Office.
• Assist customers and guide product selection based on knowledge and interactions.
• Partner to create a customer-focused service culture with solutions-based selling.
• Coordinate promotions with Home Office and manage in-store execution.
• Manage merchandise displays and stock levels from stockroom to floor.
• Execute promotions, monitor inventory trends, and approve invoices.
• Support store manager with promotions and sales planning as needed.

Skills

Retail management

Customer service

Team leadership

Inventory management

Sales promotions

Communication skills

Education

Bachelor's degree

Tools

Follett systems

Job description

Follett Higher Education in Gainesville, FL is seeking a Department Manager General Merchandise to oversee the General Merchandise department, drive sales, and deliver an exceptional customer experience. You will supervise staff, coordinate promotions with Home Office, manage inventory and display execution, and partner with store operations to meet financial objectives.

You will apply strong knowledge of Follett systems, train employees, and ensure compliance with policies while delivering