General Manager - Willowbrook-Houston

Gapinc; Houston (TX); On-site; USD 65,000 - 95,000; Full time

Job summary

Gap Inc. is seeking a General Manager in Houston to lead store operations, drive profitable sales, and ensure the brand vision comes to life on the floor. You will mentor staff, manage the budget, and implement SOPs while delivering a best-in-class customer experience.

In this role you will forecast, schedule, lead a high-performing team, and collaborate with leadership to meet key metrics. Travel and flexible hours may be required to support store needs.

Qualifications

• 3–5 years of retail experience leading others.
• Demonstrated ability to deliver results in a store environment.
• Ability to effectively communicate with customers and employees.
• College degree preferred
• Ability to maneuver around sales floor, stock room, and office; lift up to 30 lbs.

Responsibilities

• Analyzes results and collaborates with leadership to drive KPIs.
• Forecasts and schedules to drive profitable sales.
• Manages store budget for daily operations in support of the P&L.
• Builds teams through sourcing, selecting and developing people.
• Coaches and provides feedback to improve performance.
• Trains to build capabilities and implement SOPs.
• Leads Omni-channel initiatives to deliver a frictionless customer experience.
• Ensures compliance with standards and safety.

Skills

Retail leadership

People development

Communication

Time management

Planning & prioritization

Education

College degree

Job description

About the Role

As the General Manager, you are responsible for leading your team to deliver a profitable store business plan. You ensure your store achieves all key metrics and is meeting or exceeding goals. You are the link between the brand vision and how it comes to life in your store. You drive profitable sales growth through all aspects of the store to include, Customer Operations, Merchandising, Product Operations, and talent development. As the General Manager, you will teach and coach behaviors to your store team that delivers a best in class customer experience.

What You'll Do

• Analyzes results, identifies opportunities and makes decisions in collaboration with the leadership team to drive key performance indicators

• Drive profitable sales through forecasting and scheduling

• Manages store budget for daily operations in support of the P&L

• Builds highly productive teams through sourcing, selecting and developing people

• Accountable for team performance through coaching and feedback.

• Teaches and trains to build capabilities.

• Leads the implementation and execution of all Standard Operating Procedures and initiatives

• Creates an inclusive environment

• Implements action plans to maximize efficiencies and productivity

• Performs Service Leader duties

• Represents the brand and understands the competitors

• Promotes community involvement

• Leverages OMNI to deliver a frictionless customer experience

• Ensures all compliance standards are met

Who You Are

• 3-5 years of retail experience leading others

• College degree or equivalent experience preferred

• Demonstrated ability to deliver results

• Ability to effectively communicate with customers and employees

• College degree preferred

• Ability to maneuver around sales floor, stock room, and office; work around and with chemicals; lift/carry up to 30 lbs.

• Ability to work a flexible schedule, including travel, to meet the needs of the business including nights, weekends, holidays

• Ability to travel as required

• Business Acumen skills

• Established time management skills

• Strong planning and prioritization skills