General Manager - Southwest Plaza - IL

Gapinc; Illinois; On-site; USD 75,000 - 95,000; Full time

Job summary

Gap Inc. in Illinois is seeking a General Manager to lead a store team to deliver a profitable plan and meet key metrics. You will translate the brand vision into store operations, driving sales growth across Customer Operations, Merchandising, Product Operations, and talent development.

You will coach, train, and build capabilities, ensure compliance, and promote an inclusive environment while maximizing efficiency and customer satisfaction.

Qualifications

• 3-5 years of retail experience with leadership responsibilities
• College degree or equivalent experience preferred
• Demonstrated ability to deliver results
• Ability to communicate effectively with customers and employees
• College degree preferred
• Ability to maneuver around sales floor, stock room, and office; lift/carry up to 30 lbs.
• Flexibility to travel and work nights, weekends, holidays as needed
• Business acumen and strong time-management skills
• Strong planning and prioritization abilities

Responsibilities

• Analyzes results, identifies opportunities and collaborates with leadership to drive KPIs.
• Forecasts and schedules to drive profitable sales.
• Manages store budget for daily operations in support of the P&L.
• Builds productive teams through sourcing, selecting and developing people.
• Coaches and provides feedback to improve performance.
• Teaches and trains to build capabilities.
• Leads the implementation and execution of SOPs and initiatives.
• Creates an inclusive environment.
• Implements action plans to maximize efficiencies and productivity.
• Performs Service Leader duties.
• Represents the Gap Inc. brand and monitors competitors.
• Promotes community involvement.
• Leverages OMNI for a frictionless customer experience.
• Ensures all compliance standards are met.

Skills

Retail leadership

P&L management

Forecasting

Team development

Communication

Education

College degree preferred

Job description

About the Role

As the General Manager, you are responsible for leading your team to deliver a profitable store business plan. You ensure your store achieves all key metrics and is meeting or exceeding goals. You are the link between the brand vision and how it comes to life in your store. You drive profitable sales growth through all aspects of the store to include, Customer Operations, Merchandising, Product Operations, and talent development. As the General Manager, you will teach and coach behaviors to your store team that delivers a best in class customer experience.

What You'll Do

• Analyzes results, identifies opportunities and makes decisions in collaboration with the leadership team to drive key performance indicators

• Drive profitable sales through forecasting and scheduling

• Manages store budget for daily operations in support of the P&L

• Builds highly productive teams through sourcing, selecting and developing people

• Accountable for team performance through coaching and feedback.

• Teaches and trains to build capabilities.

• Leads the implementation and execution of all Standard Operating Procedures and initiatives

• Creates an inclusive environment

• Implements action plans to maximize efficiencies and productivity

• Performs Service Leader duties

• Represents the brand and understands the competitors

• Promotes community involvement

• Leverages OMNI to deliver a frictionless customer experience

• Ensures all compliance standards are met

Who You Are

• 3-5 years of retail experience leading others

• College degree or equivalent experience preferred

• Demonstrated ability to deliver results

• Ability to effectively communicate with customers and employees

• College degree preferred

• Ability to maneuver around sales floor, stock room, and office; work around and with chemicals; lift/carry up to 30 lbs.

• Ability to work a flexible schedule, including travel, to meet the needs of the business including nights, weekends, holidays

• Ability to travel as required

• Business Acumen skills

• Established time management skills

• Strong planning and prioritization skills