General Manager - Willowbrook-Houston

Gap Inc; Northfield (VT); On-site; USD 65,000 - 98,000; Full time

Job summary

Gap Inc. is seeking a General Manager in Vermont to lead a store, drive profitability, and deliver top customer experiences. You will align brand vision with store operations, coaching the team to meet KPIs, budgets, and service standards.

You will forecast, schedule, and manage staffing, while fostering a best-in-class work environment and community involvement. Flexibility for evenings and weekends is expected.

Qualifications

• 3–5 years of retail experience leading others.
• College degree or equivalent experience preferred.
• Proven ability to deliver results.
• Ability to communicate with customers and employees.
• Willingness to work flexible schedules including nights, weekends and holidays.

Responsibilities

• Lead team to achieve store profit targets and KPIs.
• Drive profitable sales via forecasting and scheduling.
• Manage store budget and daily operations for P&L.
• Build productive teams through selecting and coaching staff.
• Coach performance and provide feedback.
• Teach and train to build capabilities.
• Execute SOPs and initiatives.
• Create an inclusive store environment.
• Maximize efficiencies and productivity.
• Perform Service Leader duties.
• Represent brand and monitor competition.
• Promote community involvement and omnichannel experience.
• Ensure compliance standards are met.

Skills

Retail leadership

Time management

Planning & prioritization

Communication

Business acumen

Education

College degree

Job description

About the Role

As the General Manager, you are responsible for leading your team to deliver a profitable store business plan. You ensure your store achieves all key metrics and is meeting or exceeding goals. You are the link between the brand vision and how it comes to life in your store. You drive profitable sales growth through all aspects of the store to include, Customer Operations, Merchandising, Product Operations, and talent development. As the General Manager, you will teach and coach behaviors to your store team that delivers a best in class customer experience.

What You'll Do

• Analyzes results, identifies opportunities and makes decisions in collaboration with the leadership team to drive key performance indicators
• Drive profitable sales through forecasting and scheduling
• Manages store budget for daily operations in support of the P&L
• Builds highly productive teams through sourcing, selecting and developing people
• Accountable for team performance through coaching and feedback.
• Teaches and trains to build capabilities.
• Leads the implementation and execution of all Standard Operating Procedures and initiatives
• Creates an inclusive environment
• Implements action plans to maximize efficiencies and productivity
• Performs Service Leader duties
• Represents the brand and understands the competitors
• Promotes community involvement
• Leverages OMNI to deliver a frictionless customer experience
• Ensures all compliance standards are met

Who You Are

• 3-5 years of retail experience leading others
• College degree or equivalent experience preferred
• Demonstrated ability to deliver results
• Ability to effectively communicate with customers and employees
• College degree preferred
• Ability to maneuver around sales floor, stock room, and office; work around and with chemicals; lift/carry up to 30 lbs.
• Ability to work a flexible schedule, including travel, to meet the needs of the business including nights, weekends, holidays
• Ability to travel as required
• Business Acumen skills
• Established time management skills
• Strong planning and prioritization skills