General Manager - Bloomingdale Court

Gapinc; New Orleans (LA); On-site; USD 65,000 - 90,000; Full time

Job summary

GAP INC. in New Orleans is seeking a General Manager to lead store operations, drive profitability and deliver a best-in-class customer experience. You will oversee Customer Operations, Merchandising, Product Operations and talent development to meet and exceed store goals.

The role requires coaching, strong planning skills and the ability to work a flexible schedule, including nights and weekends. You will lead a team to deliver results and ensure brand standards across all store activities.

Qualifications

• 3–5 years of retail experience leading others.
• College degree or equivalent experience preferred.
• Demonstrated ability to deliver results.
• Effective communication with customers and employees.

Responsibilities

• Analyzes results and drives KPIs with leadership.
• Forecasts and schedules to drive profitable sales.
• Manages store budget for daily operations and P&L.
• Builds productive teams through sourcing and development.
• Coaches and provides feedback to improve performance.
• Leads SOPs and initiatives for consistency.
• Creates an inclusive environment and promotes community involvement.
• Leverages OMNI to deliver seamless customer experience.
• Ensures compliance standards are met.

Skills

Retail leadership

People development

Customer experience

Communication

Time management

Strategic planning

Education

College degree

Equivalent experience

Job description

About the Role

As the General Manager, you are responsible for leading your team to deliver a profitable store business plan. You ensure your store achieves all key metrics and is meeting or exceeding goals. You are the link between the brand vision and how it comes to life in your store. You drive profitable sales growth through all aspects of the store to include, Customer Operations, Merchandising, Product Operations, and talent development. As the General Manager, you will teach and coach behaviors to your store team that delivers a best in class customer experience.

What You'll Do

• Analyzes results, identifies opportunities and makes decisions in collaboration with the leadership team to drive key performance indicators

• Drive profitable sales through forecasting and scheduling

• Manages store budget for daily operations in support of the P&L

• Builds highly productive teams through sourcing, selecting and developing people

• Accountable for team performance through coaching and feedback.

• Teaches and trains to build capabilities.

• Leads the implementation and execution of all Standard Operating Procedures and initiatives

• Creates an inclusive environment

• Implements action plans to maximize efficiencies and productivity

• Performs Service Leader duties

• Represents the brand and understands the competitors

• Promotes community involvement

• Leverages OMNI to deliver a frictionless customer experience

• Ensures all compliance standards are met

Who You Are

• 3-5 years of retail experience leading others

• College degree or equivalent experience preferred

• Demonstrated ability to deliver results

• Ability to effectively communicate with customers and employees

• College degree preferred

• Ability to maneuver around sales floor, stock room, and office; work around and with chemicals; lift/carry up to 30 lbs.

• Ability to work a flexible schedule, including travel, to meet the needs of the business including nights, weekends, holidays

• Ability to travel as required

• Business Acumen skills

• Established time management skills

• Strong planning and prioritization skills