General Manager, Venue Operations

Clark State College (OH); Springfield (OH); On-site; USD 80,000 - 110,000; Full time

Job summary

Clark State College seeks a General Manager, Venue Operations to lead the Clark State Performing Arts Center (PAC), Hollenbeck Bayley Creative Arts and Conference Center (HBC), and related campus activities. This role emphasizes customer service, clear direction, and strong community relationships to ensure high-quality programs and operations.

The position requires overseeing venues, coordinating with executives, managing budgets, and supporting programming, marketing, and outreach efforts to

Qualifications

• Five+ years of leadership experience in venue management, performing arts, convention center management, or entertainment.
• Ten+ years of experience preferred in venue management, performing arts, convention center management, or entertainment.
• Knowledge of basic accounting, billing, and settlement preferred.
• Expert knowledge of customer service preferred.
• Advanced knowledge of sales, donor management, marketing, and related areas preferred.
• Intermediate knowledge of venue ticketing and box office management preferred.
• Intermediate knowledge of house management preferred.

Responsibilities

• Oversee operations of the Performing Arts Center (PAC), Hollenbeck Bayley Creative Arts and Conference Center (HBC), and related venues.
• Direct facilities maintenance, safety, and equipment upgrades to ensure efficient operations.
• Support programming to deliver a balanced, collaborative, financially viable season of arts and educational activities.
• Increase PAC visibility and engagement with internal/external communities and economic development efforts.
• Support fundraising through grants, donor cultivation, and sponsorship activities.
• Develop and manage operating budgets in line with college policies and reports.
• Collaborate with Marketing to plan campaigns and maintain media relationships.
• Develop and evaluate rental policies and maintain strong relationships with renters.
• Support Clark State events across locations and act as manager-on-duty for events.
• All other duties assigned by supervisor.

Skills

Leadership

Customer service

Communication

Strategic planning

Budgeting / Finance

Fundraising / Donor relations

Marketing

Partnerships

Team supervision

Event management

Education

Bachelor's degree

Job description

The General Manager, Venue Operations provides leadership and administrative oversight for the Clark State Performing Arts Center (PAC), Hollenbeck Bayley Creative Arts and Conference Center (HBC), and other college activities as needed. This position plays a key role in strengthening the College's relationships with both internal and external communities by delivering exceptional customer service, effective communication, and clear direction. The General Manager ensures the efficient and effective operation of the PAC and HBC facilities, emphasizing coordination, collaboration, and punctuality to maintain the quality of programs and operations.

Shift: Monday - Friday; 8:00am - 5:00pm. Significant evening and weekend work.

Location: Downtown Springfield Location

Operations

Works with the Executive Vice President, Business Affairs to develop the strategic direction for the Performing Arts Center (PAC) and Hollenbeck Bayley Creative Arts and Conference Center (HBC). Translates the strategic direction into exemplary operations with an unwavering focus on customer service. Supervises full-time and part-time team of venue professionals in performing arts center and conference center roles with a venue management approach.

Facilities

Maintains the optimum condition of the PAC and HBC and achieves the most productive utilization of their space. Recommends facility and equipment maintenance and upgrades as necessary to ensure efficient and safe operation.

Programming

Support Clark State administration and programming team to develop and deliver a balanced, collaborative, comprehensive, and financially viable season of performing arts and entertainment programs and educational activities that support the College's commitment to our diverse communities. Collaborates and coordinates with Resident Arts Groups to maximize impact and minimize overlap of programming.

Outreach

Increases the PAC's visibility, image, and role in the internal and external communities. Champions the PAC and HBC's key roles in economic development and tourism for the region. Engages with local K-12 schools to strengthen access to arts for community and build future audience pipeline. Coordinates with the Executive Vice President, Business Affairs to promote the College through participation in appropriate local, state, regional and national professional and civic activities.

Fundraising

Supports CSC Foundation in their efforts to secure grants, cultivate donors, and obtain sponsorships that help to support the operations of the PAC and its impact in the community.

Finances

Oversees and protects the assets and financial affairs of the Centers, achieving an appropriate balance between revenue generation and fundraising. Develops and manages an operating budget in accordance with College policy and procedures and prepares appropriate financial and operational reports. Works collaboratively with the Business Office to set and achieve annual revenue goals.

Marketing

Collaborates with the Marketing Department to plan and implement marketing campaigns. Cultivates and maintains positive media relationships. Develops and contributes to messaging and content as needed.

Rentals

Develops, implements, and evaluates the rental policies and procedures for the Centers. Maintains exemplary relationships with renters in an effort to grow continued use of the facilities. Responsible for enforcement, oversight, etc. of rental agreements at either Center.

Campus events

Supports Clark State events and initiatives across all locations as requested.

Manager-on-duty

Acts as "manager-on-duty" and/or provides day-of-event support for Performing Arts Center, HBC and other designated sites' events and activities as needed.

All other duties assigned by supervisor.

Experience

• Minimum of five years of leadership experience in venue management, performing arts, convention center management, and/or entertainment is required.
• Minimum of ten years of experience working in venue management, performing arts, convention center management, and/or entertainment is preferred.
• Knowledge of basic accounting, billing, and settlement as demonstrated through education and/or experience is strongly preferred.
• Expert knowledge of customer service as demonstrated through education and/or experience is strongly preferred.
• Advanced knowledge of principles of sales, database management, marketing, and donor management, as demonstrated through education and/or experience is preferred.
• Intermediate knowledge of principles of venue ticketing and box office management is preferred.
• Intermediate knowledge of principles of house management is preferred.

Education

A Bachelor's degree is required.

Requires travel to multiple campus locations; a valid driver's license and/or dependable transportation is required.

Interpersonal Skills

A significant level of trust and diplomacy is required, in addition to normal courtesy and tact. Work involves extensive personal contact with others and/or can be of a personal or sensitive nature. Work may involve motivating or influencing others. Outside contacts become important and fostering sound relationships with other entities (companies and/or individuals) becomes necessary and often requires the ability to influence and/or sell ideas or services to others.

Other Skills

• Highly collaborative with a strong ability to work effectively with internal and external partners, fostering positive relationships.
• Excellent communication skills, both verbal and written, for clear and effective interactions.
• Highly organized with strong time management skills, and the ability to prioritize tasks effectively.
• Proficient in Microsoft Office applications to support administrative functions.
• Strong analytical and problem-solving skills with the ability to identify issues and implement effective solutions.

Physical Requirements

The work requires minor physical exertion such as short periods of standing, walking over rough, uneven surfaces, some recurring bending, crouching, stooping, stretching, reaching, or similar activities. Job may require recurring lifting of lightweight objects with infrequent bending or stooping alternating with the lighter activities. Job requires minimal agility and dexterity.

Work Environment

Regular exposure to favorable conditions such as those found in a normal office.

Please provide at least three professional references. Personal references will not be contacted.