Local Operations Manager - Vacation Rental Management Co

Acme House Co; Sedona (AZ); On-site; USD 55,000 - 58,000; Full time

Benefits offered by this job

Paid time off

Health insurance

401(k) Plan with employer matching

Job summary

Acme House Co in Sedona is seeking a dependable Local Operations Manager to oversee a portfolio of vacation homes. This role requires strong leadership and communication skills to ensure properties meet company standards while delivering exceptional guest experiences.

The ideal candidate has over 2 years of experience in hospitality or property management, with a hands-on approach. We offer a competitive salary, paid time off, and a comprehensive benefits package including health insurance.

Qualifications

• 2+ years of experience in hospitality, vacation rentals, or property management.
• Prior experience leading or supervising a team in an operational setting highly desired.
• Strong written and verbal communication skills; professional in email, phone, video, and text.

Responsibilities

• Oversee daily operations for a portfolio of properties in Sedona.
• Resolve escalated guest and homeowner concerns through effective communication.
• Lead and develop a high-performing team for operational excellence.

Skills

Leadership

Communication

Problem-solving

Time-management

Tech-savviness

Tools

Property management software

Job description

Casago Desert to Coast

Position: Local Operations Manager

Status: Full-Time

Compensation: $55,000 - $58,000/Year DOE

Location: Sedona, AZ

About Us

Casago Desert to Coast proudly manages some of the most exceptional vacation rental properties across Arizona and California. We're a growing, hospitality-driven team that believes in going above and beyond for our guests and owners. Our mission is to deliver a best-in-class experience for homeowners and guests alike through exceptional service, local expertise, and attention to detail.

About the Role

We’re looking for a hands‑on, dependable Local Operations Manager to help us keep a portfolio of vacation homes in the greater Sedona area guest‑ready, well‑maintained, and meeting Company standards. As an operations leader, you’ll be responsible for overseeing a portfolio of properties, developing high‑performing teams, and delivering exceptional owner, guest, and employee experiences while driving operational excellence and efficiency.

Key Responsibilities

Portfolio Ownership & Owner Communication

• Oversee daily operations for a specific portfolio of properties in Sedona, ensuring all units meet Company standards for cleanliness, maintenance, and guest experience while managing budget adherence and performance metrics.

Maintenance & Field Work

• Resolve escalated guest and homeowner concerns by professionally managing emails, calls, and work orders, while conducting regular property inspections and performing light maintenance tasks as needed.

Guest & Homeowner Support

• Build and maintain strong relationships with property owners by serving as their primary point of contact and subject matter expert, proactively communicating updates and ensuring their properties are well cared for.

Team Collaboration & Standards

• Lead and develop a high-performing team, providing training, support, and oversight to ensure all team members are effective, efficient, and compliant with company policies and procedures.
• Partner with Portfolio Growth, regional peers, and senior leadership to support new unit onboarding, provide leadership coverage as needed, and ensure alignment across the organization.

What We’re Looking For

Required Qualifications

• 2+ years of experience in hospitality, vacation rentals, or property management.
• Prior experience leading or supervising a team in an operational setting highly desired.
• Strong leadership, communication, and problem‑solving skills.
• Tech‑savvy – comfortable using mobile devices, scheduling systems, and property management software.
• Excellent organizational and time‑management abilities; thrive in a fast‑paced environment.
• Strong written and verbal communication skills; professional in email, phone, video, and text.
• Hands‑on and dependable; able to handle basic maintenance or troubleshooting tasks.
• Prior housekeeping or maintenance coordination experience a plus.
• Valid driver’s license, clean driving record, and reliable transportation for travel between properties.

Key Attributes

• Owner‑and guest‑first mindset with genuine pride in property condition.
• Strong attention to detail and follow‑through.
• Calm under pressure, resourceful, and creative problem‑solver.
• Reliable and accountable — your portfolio is your portfolio.

Work Environment & Physical Demands

• Availability to work Sunday through Saturday, including early mornings, evenings, and weekends as needed.
• Frequent travel between worksites; reliable personal transportation required.
• Work may take place indoors or outdoors in varying weather conditions.
• Ability to stand, sit, and walk for extended periods.
• Reach overhead and below the waist.
• Regularly push, pull, and lift up to 25 pounds; occasionally lift or move up to 50 pounds.
• Bend, stoop, squat, kneel, and twist as needed to perform property maintenance tasks.

What We Offer (subject to eligibility)

• Competitive salary: $55,000 - $58,000/ year, DOE
• Paid time off.
• Company-sponsored health, dental, vision and life insurance program with employer contribution.
• 401(k) Plan with employer matching.

Other Duties

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee. Duties, responsibilities, and activities may change at any time with or without notice.

EOE