General Manager - The Mill Coffee & Tea

Plum Market Corporation; Omaha (NE); Hybrid; USD 60,000 - 70,000; Full time

Job summary

The Mill Coffee & Tea at Eppley Airfield in Omaha, NE, operated by Plum Market Food Service, seeks a General Manager to lead daily operations with guest-focused service and financial accountability.

You will develop a high-performing team, ensure food safety, manage inventory, schedule shifts, and uphold airport and Plum Market standards in a fast-paced environment, while driving guest satisfaction and revenue growth.

Qualifications

• 3–5 years of management experience in food service, retail, or hospitality.
• Experience in high-volume operations and leading diverse teams.
• Excellent communication, problem-solving, and organizational skills.
• Knowledge of inventory systems and basic financial reports.
• Ability to work a flexible schedule including early mornings, evenings, weekends, and holidays.

Responsibilities

• Oversee daily operations of The Mill airport location, ensuring smooth, efficient, and guest-focused service.
• Lead, coach, and develop a high-performing team through training, clear expectations, motivation, and accountability.
• Ensure compliance with all airport regulations and food safety standards.
• Maintain accurate inventory, control costs, and monitor rotation and stocking procedures.
• Schedule and manage Team Member shifts to ensure optimal coverage and labor efficiency.
• Resolve guest concerns and feedback in a timely and professional manner.
• Monitor financial performance and drive results through margin, labor, and waste reduction.
• Partner with leadership and support teams to meet operational goals and implement best practices.
• Support service execution on the floor and behind the counter to identify workflow improvements.
• Maintain cleanliness, safety, and security standards throughout the location.

Skills

Communication skills

Problem-solving

Leadership

Organizational skills

Education

ServSafe certification

Tools

Toast POS

Microsoft Office

ADP

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

General Manager - The Mill Coffee & Tea

Full Time Salary Management Plum Market - Eppley Airfield, Omaha, NE, US

4 days ago Requisition ID: 1078

Salary Range: $60,000.00 To $70,000.00 Annually

General Manager – The Mill Coffee & Tea (operated by Plum Market Food Service – Omaha Eppley Airfield)
Full-Time | Exempt | Located at 4501 Abbott Drive, Omaha, NE 68110

About the Role:
The General Manager is responsible for leading all operations at The Mill Coffee & Tea location within Eppley Airfield. This role ensures exceptional guest service, operational excellence, strong financial performance, and adherence to The Mill Coffee & Tea, Plum Market, and airport standards. The General Manager oversees Team Member development, daily service execution, inventory control, financial performance, and compliance. This is a hands‑on leadership role for a motivated individual who thrives in a fast‑paced airport environment and is passionate about coffee, hospitality, service, and team culture.

What you will do:

• Oversee daily operations of The Mill airport location, ensuring smooth, efficient, and guest-focused service.
• Lead, coach, and develop a high-performing team through training, clear expectations, motivation, and accountability.
• Ensure compliance with all airport regulations and food safety standards.
• Maintain accurate inventory, control costs, and monitor product rotation and stocking procedures.
• Schedule and manage Team Member shifts to ensure optimal coverage and labor efficiency.
• Resolve guest concerns and feedback in a timely and professional manner.
• Monitor financial performance and drive results through attention to margin, labor, and waste reduction.
• Partner with leadership and support teams to meet operational goals and implement best practices.
• Actively work alongside the team on the floor and behind the counter to support service execution and identify opportunities for workflow improvement.
• Maintain cleanliness, safety, and security standards throughout the location.
• Represent The Mill + Plum Market values and service standards to guests, vendors, and airport partners.

What you will bring:

• Minimum 3–5 years of management experience in food service, retail, or hospitality; specialty coffee experience strongly preferred.
• Proven success managing high-volume operations and leading diverse teams.
• Excellent communication, problem-solving, and organizational skills.
• Knowledge of inventory systems, basic financial reports, and food safety practices.
• Ability to work a flexible schedule including early mornings, evenings, weekends, and holidays.
• Must be able to pass a background check and obtain airport badging.
• Comfortable standing for extended periods and lifting up to 50 lbs.
• ServSafe or equivalent certification.
• Familiarity with point-of-sale and back-office systems, such as Toast, Microsoft Office, ADP, and other platforms.