General Manager - The Mill Coffee & Tea

Plum Market Foodservice; Omaha (NE); Hybrid; USD 60,000 - 70,000; Full time

Job summary

Plum Market Food Service is seeking a General Manager for The Mill Coffee & Tea at Eppley Airfield in Omaha. This hands-on role leads daily operations, drives exceptional guest service, and ensures financial performance in a fast-paced airport setting.

The successful candidate will manage a high‑performing team, oversee inventory and safety, and uphold Plum Market and airport standards while fostering a strong service culture.

Qualifications

• Minimum 3–5 years of management experience in food service, retail, or hospitality; specialty coffee experience strongly preferred.
• Proven success managing high‑volume operations and leading diverse teams.
• Excellent communication, problem‑solving, and organizational skills.
• Knowledge of inventory systems, basic financial reports, and food safety practices.
• Ability to work a flexible schedule including early mornings, evenings, weekends, and holidays.
• Must be able to pass a background check and obtain airport badging.
• Comfortable standing for extended periods and lifting up to 50 lbs.
• ServSafe or equivalent certification.
• Familiarity with point‑of‑sale and back‑office systems, such as Toast, Microsoft Office, ADP, and other platforms.

Responsibilities

• Oversee daily operations of The Mill airport location, ensuring smooth, efficient, and guest‑focused service.
• Lead, coach, and develop a high‑performing team through training, clear expectations, motivation, and accountability.
• Ensure compliance with all airport regulations and food safety standards.
• Maintain accurate inventory, control costs, and monitor product rotation and stocking procedures.
• Schedule and manage Team Member shifts to ensure optimal coverage and labor efficiency.
• Resolve guest concerns and feedback in a timely and professional manner.
• Monitor financial performance and drive results through attention to margin, labor, and waste reduction.
• Partner with leadership and support teams to meet operational goals and implement best practices.
• Actively work alongside the team on the floor and behind the counter to support service execution and identify opportunities for workflow improvement.
• Maintain cleanliness, safety, and security standards throughout the location.
• Represent The Mill + Plum Market values and service standards to guests, vendors, and airport partners.

Skills

Management

Team leadership

Food safety

Inventory control

Communication

Problem solving

Tools

Toast POS

Microsoft Office

ADP

Job description

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General Manager - The Mill Coffee & Tea

Full Time Salary Management Plum Market - Eppley Airfield, Omaha, NE, US

3 days ago Requisition ID: 1078

Salary Range: $60,000.00 To $70,000.00 Annually

General Manager – The Mill Coffee & Tea (operated by Plum Market Food Service – Omaha Epply Airfield)
Full-Time | Exempt | Located at 4501 Abbott Drive, Omaha, NE 68110

About the Role:
The General Manager is responsible for leading all operations at The Mill Coffee & Tea location within Eppley Airfield. This role ensures exceptional guest service, operational excellence, strong financial performance, and adherence to The Mill Coffee & Tea, Plum Market, and airport standards. The General Manager oversees Team Member development, daily service execution, inventory control, financial performance, and compliance. This is a hands‑on leadership role for a motivated individual who thrives in a fast‑paced airport environment and is passionate about coffee, hospitality, service, and team culture.

What you will do:

• Oversee daily operations of The Mill airport location, ensuring smooth, efficient, and guest‑focused service.
• Lead, coach, and develop a high‑performing team through training, clear expectations, motivation, and accountability.
• Ensure compliance with all airport regulations and food safety standards.
• Maintain accurate inventory, control costs, and monitor product rotation and stocking procedures.
• Schedule and manage Team Member shifts to ensure optimal coverage and labor efficiency.
• Resolve guest concerns and feedback in a timely and professional manner.
• Monitor financial performance and drive results through attention to margin, labor, and waste reduction.
• Partner with leadership and support teams to meet operational goals and implement best practices.
• Actively work alongside the team on the floor and behind the counter to support service execution and identify opportunities for workflow improvement.
• Maintain cleanliness, safety, and security standards throughout the location.
• Represent The Mill + Plum Market values and service standards to guests, vendors, and airport partners.

What you will bring:

• Minimum 3–5 years of management experience in food service, retail, or hospitality; specialty coffee experience strongly preferred.
• Proven success managing high‑volume operations and leading diverse teams.
• Excellent communication, problem‑solving, and organizational skills.
• Knowledge of inventory systems, basic financial reports, and food safety practices.
• Ability to work a flexible schedule including early mornings, evenings, weekends, and holidays.
• Must be able to pass a background check and obtain airport badging.
• Comfortable standing for extended periods and lifting up to 50 lbs.
• ServSafe or equivalent certification.
• Familiarity with point‑of‑sale and back‑office systems, such as Toast, Microsoft Office, ADP, and other platforms.