General Manager - Team Lead

Zaxby's Inc.; Hampton (GA); On-site; USD 40,000 - 75,000; Full time

Job summary

An established industry player is looking for a dynamic General Manager to lead their team and enhance the guest experience. In this role, you will be responsible for managing daily operations, fostering a positive work culture, and ensuring high standards are maintained. You will have the opportunity to drive sales growth, manage costs, and develop your team members while enjoying competitive pay and a range of benefits. This position offers a chance to make a significant impact in a vibrant environment where teamwork and customer satisfaction are paramount.

Benefits

Competitive Pay

Bonus Potential

Free Meals

Paid Time Off

Paid Holidays

Employee Referral Program

Opportunities to Advance

Medical Insurance

Dental Insurance

401(k) With Employer Match

Qualifications

• Experience in restaurant management and team leadership.
• Strong focus on guest experience and team morale.

Responsibilities

• Oversee daily restaurant operations and maintain brand standards.
• Manage staffing, training, and team member development.
• Drive sales and control costs while ensuring guest satisfaction.

Skills

Leadership

Team Management

Sales Growth

Cost Management

Guest Experience

Education

High School Diploma

Food Safety Certification

Tools

Management Tools

Job description

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As the team at Zaxbys expands, we're saving a seat for you!

To our guests, Zaxbys is more than just a place to eat - it's a place to have fun, spend time with friends, and enjoy great food.

To our team members, Zaxbys is an indescribably great place to work!

General Managers are responsible for providing guidance and leadership to their team to create a positive culture and maintain high team morale. You will execute and assist in the development of action plans according to company goals and objectives. You will manage and oversee the daily operations of the restaurant focusing on staffing, team member development, sales growth, cost management, guest experience, and ensuring brand standards are consistently upheld.

Why work at Zax?

• COMPETITIVE PAY
• BONUS POTENTIAL (Paid Quarterly): Up to 24% of Annual Salary
• FREE Meals
• Paid Time Off
• Paid Holidays
• Employee Referral Program
• Opportunities to Advance
  
  

Benefits

• Medical Insurance
• HSA Option Available
• Dental Insurance
• Vision Insurance
• Short-Term Disability
• Long-Term Disability
• Employer Paid Life Insurance
• 401(k) With Employer Match
• 100% match of first 3% contribution + 50% match of next 2% contribution
• Additional eligibility requirements
  
  

Duties And Responsibilities

• Complete all training requirements including:
• Zaxbys General Manager Development Plan and Operations Excellence Capstone Class
• Food Safety Certification and Manager Certification
• Any additional training required by Zax LLC
• Ensure that the restaurant delivers great experiences to guests
• Maintain appropriate staffing levels by sourcing, interviewing, hiring, retaining, and recognizing top performers
• Ensure team members receive proper training including ongoing mentoring, coaching, and development while holding team members accountable for their performance
• Ensure effective work schedules are created timely and appropriately to drive sales and control labor costs
• Plan and delegate shift assignments including communicating expectations and adjusting as needed
• Ensure service, product quality, and cleanliness standards are consistently upheld
• Create and maintain a positive culture and healthy team morale by providing guidance and leadership while being an example and role model for the team
• Manage profitability through driving sales, controlling costs, developing team members, and ensuring operational standards are consistently upheld
• Strive to increase sales by building community relationships and providing outstanding product and service
• Control costs and losses and strive to improve at every opportunity by maintaining operational standards, and ensuring compliance with all Zaxbys Franchising LLC and Zax LLC guidelines, policies, and procedures
• Complete performance reviews for crew members and assist with performance reviews for managers
• Maintain compliance with Zaxbys Franchising LLC, Zax LLC, federal, state, and local laws, guidelines, policies, and procedures
• Utilize management tools and keep neat, accurate, and current records
• Review performance metrics daily and develop action plans to enhance the execution of systems and processes to improve profitability, sales, and guest experience
• Other responsibilities
• Handle and report guest and team member complaints/concerns/injuries timely and in a friendly and respectful manner
• Maintain an attitude of flexibility that allows performance above and beyond the parameters of this position description
• Ensure the team works safely and follows all safety guidelines and procedures
• Escalate concerns to your supervisor when appropriate
• All other duties necessary to ensure restaurant operations function properly
  
  

Additionally, the description should be streamlined by removing repetitive sections and ensuring clarity and focus on the core responsibilities and requirements. The current description contains some redundant phrases and extraneous information that could be condensed for better readability.