General Manager - Team Lead

Zaxby's Inc.; Fort Mill (SC); On-site; USD 45,000 - 75,000; Full time

Job summary

An established industry player is seeking a passionate General Manager to lead their team in creating exceptional guest experiences. This role involves overseeing daily operations, managing staffing, and ensuring that brand standards are upheld. The ideal candidate will cultivate a positive work culture while driving sales and managing costs. With opportunities for advancement and a range of benefits, this position offers a chance to make a significant impact in a dynamic environment. If you thrive in a fast-paced setting and are dedicated to excellence, this is the perfect opportunity for you.

Benefits

Competitive Pay

Bonus Potential

Free Meals

Paid Time Off

Paid Holidays

Employee Referral Program

Opportunities to Advance

Medical Insurance

Dental Insurance

401(k) With Employer Match

Qualifications

• Strong leadership skills to guide and motivate team members.
• Experience in managing restaurant operations and staff.

Responsibilities

• Oversee daily operations and maintain high standards of service.
• Manage staffing levels and ensure team members receive proper training.
• Drive sales growth and manage costs effectively.

Skills

Leadership

Team Management

Customer Service

Cost Management

Sales Growth

Education

High School Diploma

Bachelor's Degree (preferred)

Job description

Join to apply for the General Manager - Team Lead role at Zaxby's Inc.

2 days ago Be among the first 25 applicants

Join to apply for the General Manager - Team Lead role at Zaxby's Inc.

As the team at Zaxby's expands, we're saving a seat for you!

To our guests, Zaxby's is more than just a place to eat - it's a place to have fun, spend time with friends, and enjoy great food.

To our team members, Zaxby's is an indescribably great place to work!

General Managers are responsible for providing guidance and leadership to their team to create a positive culture and maintain high team morale. You will execute and assist in the development of action plans according to company goals and objectives. You will manage and oversee the daily operations of the restaurant focusing on staffing, team member development, sales growth, cost management, guest experience, and ensuring brand standards are consistently upheld.

Why work at Zaxby's?

• COMPETITIVE PAY
• BONUS POTENTIAL (Paid Quarterly): Up to 24% of Annual Salary
• FREE Meals
• Paid Time Off
• Paid Holidays
• Employee Referral Program
• Opportunities to Advance
  
  

Benefits

• Medical Insurance
• HSA Option Available
• Dental Insurance
• Vision Insurance
• Short-Term Disability
• Long-Term Disability
• Employer Paid Life Insurance
• 401(k) With Employer Match
• 100% match of first 3% contribution + 50% match of next 2% contribution
• Additional eligibility requirements
  
  

Duties And Responsibilities

• Complete all training requirements including:
• Zaxby's General Manager Development Plan and Operations Excellence Capstone Class
• Food Safety Certification and Manager Certification
• Any additional training required by Zax LLC
• Ensure that the restaurant delivers great experiences to guests
• Maintain appropriate staffing levels by sourcing, interviewing, hiring, retaining, and recognizing top performers
• Ensure team members receive proper training including ongoing mentoring, coaching, and development while holding team members accountable for their performance
• Ensure effective work schedules are created timely and appropriately to drive sales and control labor costs
• Plan and delegate shift assignments including communicating expectations and adjusting as needed
• Ensure service, product quality, and cleanliness standards are consistently upheld
• Create and maintain a positive culture and healthy team morale by providing guidance and leadership while being an example and role model for the team
• Manage profitability through driving sales, controlling costs, developing team members, and ensuring operational standards are consistently upheld
• Strive to increase sales by building community relationships and providing outstanding product and service
• Control costs and losses and strive to improve at every opportunity by maintaining operational standards, and ensuring compliance with all Zaxbys Franchising LLC and Zax LLC guidelines, policies, and procedures
• Complete performance reviews for crew members and assist with performance reviews for managers
• Maintain compliance with Zaxbys Franchising LLC, Zax LLC, federal, state, and local laws, guidelines, policies, and procedures
• Utilize management tools and keep neat, accurate, and current records
• Review performance metrics daily and develop action plans to enhance the execution of systems and processes to improve profitability, sales, and guest experience
• Other responsibilities
• Handle and report guest and team member complaints/concerns/injuries timely and in a friendly and respectful manner
• Maintain an attitude of flexibility that allows performance above and beyond the parameters of this position description
• Ensure the team works safely and follows all safety guidelines and procedures
• Escalate concerns to your supervisor when appropriate
• All other duties necessary to ensure restaurant operations function properly
  
  

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