General Manager - SVP Operations (Midwest)

Marathon Health; United States; On-site; USD 180,000 - 240,000; Full time

Job summary

A prominent healthcare organization seeks a General Manager - SVP Operations for its Midwest region, overseeing operational and financial performance across multiple health centers. This senior leadership role includes full P&L ownership and requires demonstrated experience in healthcare management, fostering a patient-first environment, and ensuring client satisfaction through operational excellence.

Benefits

Free Marathon Health membership

Employer paid life and disability insurance

401k match

Paid time off for vacation, sick leave, and more

Qualifications

• Proven success in multisite services or comparable industry.
• Demonstrated P&L responsibility.
• Strong operational management skills.

Responsibilities

• Lead all operations and business outcomes for a defined region.
• Drive disciplined management processes across health centers.
• Own all aspects of talent management for the region.

Skills

Leadership

Operational Excellence

Client-Centric Focus

Financial Acumen

Education

10+ years of senior leadership experience in healthcare operations

Job description

General Manager - SVP Operations (Midwest)

Join to apply for the General Manager - SVP Operations (Midwest) role at Marathon Health

General Manager - SVP Operations (Midwest)

Join to apply for the General Manager - SVP Operations (Midwest) role at Marathon Health

Marathon Health is a leading provider of advanced primary care in the U.S., serving 2.5 million eligible patients through approximately 630 employer and union-sponsored clients. Our comprehensive services include advanced primary care, mental health, occupational health, musculoskeletal, and pharmacy services, delivered through our 680+ health centers across 41 states. We also offer virtual primary care and mental health services accessible in all 50 states. Transforming healthcare delivery with a patient-first approach, we prioritize convenient access to both in-person and virtual care, resulting in improved health outcomes and significant cost savings. Committed to inclusivity and collaboration, we foster a positive work environment and recruit exceptional talent to ensure expertise and compassion in healthcare delivery. Marathon has been recognized as a five-time Modern Healthcare Best Places to Work in Healthcare winner and a six-time Best in KLAS award winner for employer-sponsored healthcare services.

About The Role

The SVP, Operations / General Manager is a critical senior leader responsible for full operational and financial ownership of a defined Marathon Health geographic region. As the general manager of their business unit, this leader is accountable for all aspects of market performance, including clinical outcomes, patient satisfaction, teammate engagement and retention, financial results, and client experience and retention.

The Midwest business unit includes all operations in Indiana, Ohio, Michigan, and Kentucky and includes a $130M book of business. There are 170 health centers and 250 client accounts. The successful candidate will reside in Indiana or Ohio.

This role carries true P&L ownership — with responsibility for achieving people, clinical, operational, and financial results. The General Manager leads with an enterprise mindset, managing a highly matrixed team with both direct and dotted-line reports, and is expected to drive a culture of operational discipline, teammate development, positive client experience, accountability, and continuous improvement. This position reports to the Chief Operating Officer and has 8-12 direct reports, including Directors of Operations, a Client Development Director, and administrative support. The full team is comprised of approximately 650 teammates. The SVP/GM will be a key steward of the Marathon Health mission, delivering measurable impact for clients, patients, and teammates by building an exceptional operational engine in their market.

Essential Duties & Responsibilities

Market Leadership & Full P&L Ownership

• Lead all operations and business outcomes for a defined Marathon Health region with full accountability for results.
• Own the market P&L, ensuring financial, clinical, and operational targets are consistently achieved or exceeded.
• Drive disciplined management processes across health centers, ensuring alignment with enterprise strategy and standards.
• Serve as a key brand ambassador, advancing Marathon Health’s mission, culture, and reputation with clients, patients, and communities.
  
  

Operational Discipline & Excellence

• Build and enforce operating standards, management routines, KPIs, and performance dashboards that create high-reliability results in clinical quality, patient safety, patient satisfaction, and financial performance.
• Instill a rigorous management operating system and rhythm throughout the market.
• Proactively identify operational risks and drive data-driven interventions.
• Lead the deployment of continuous improvement initiatives to optimize patient, client, and teammate experience.
  
  

Teammate Leadership & Engagement

• Own all aspects of talent management for the region, including hiring, onboarding, engagement, development, performance management, and retention.
• Partner closely with People Experience team resources while maintaining full leadership accountability for all teammates within the market.
• Build a deep leadership bench and succession pipeline.
• Foster a culture of ownership, empowerment, accountability, inclusion, and service excellence.
  
  

Client Partnership & Satisfaction

• Serve as the senior executive point of contact for client relationships within the region.
• Ensure client satisfaction, retention, and expansion by delivering tangible, measurable health and cost outcomes.
• Lead client business reviews, partnership strategy sessions, and issue resolution with a high sense of urgency and ownership.
• Ensure site-level operations are aligned to client-specific goals and standards.
• Responsible for a coordinated effort between Operations Directors, Site Leads, Client Development Directors, and Client Success Managers to ensure a seamless and positive experience for clients.
  
  

Commercial Growth & Enterprise Collaboration

• Partner with Sales, Product, and Marketing teams to drive market growth and expansion.
• Represent operational capabilities in sales pursuits to ensure sustainable, high-quality growth.
• Bring forward market insights and innovations to influence broader organizational strategy.
• Contribute actively to enterprise initiatives, pilots, and strategic planning.
  
  

GM SUCCESS SCORECARD & METRICS

• P&L: Results and Budget (labor cost, expense management)
• People: Retention, Teammate Engagement, Hiring Time-to-Fill
• Patient: Engagement, NPS, Clinical Outcomes
• Client: Retention, NPS/Satisfaction, Risk (BAR report), Expansion/Growth
  
  

KEY SUCCESS ATTRIBUTES

• Ownership Mindset — Views the market as their business, with full responsibility for all outcomes.
• Operational Excellence — Obsession with execution, discipline, and results.
• Teammate-First Leadership — Invests deeply in building and leading great teams.
• Client-Centric Focus — Committed to long-term client success and partnership.
• Growth Orientation — Constantly looks for ways to expand impact, scale, and innovation.
  
  

Qualifications

• 10+ years of senior leadership experience with proven success in healthcare operations, multisite services, or a comparable industry.
• Demonstrated full P&L responsibility for a large business unit or division.
• Expertise in building and leading high-performing teams across clinical, operational, and business functions.
• Passion for patient-centered care and teammate engagement.
• Strong operational “chops” with experience driving management systems, standards, and disciplined execution at scale.
• Exceptional client-facing skills with the ability to build and sustain executive-level partnerships.
• Strong financial acumen, strategic thinking, and business judgment.
• Demonstrated ability to thrive in a matrixed, fast-paced, high-accountability environment.
• Experience in value-based healthcare, employer-sponsored healthcare, or population health management preferred.
  
  

The base salary range for this position is $180,000 - $240,000.

The actual offer may vary dependent upon geographic location and the candidate’s years of experience and/or skill level. This position is also eligible for an annual incentive.

We are accepting applications for this position until a final candidate has been selected. To apply to this position and learn more about open jobs at Marathon Health, visit our careers page.

Marathon Health Benefits Summary

We believe in empowering teammates to do their best work and build better healthcare. Below are some of our benefit offerings. Eligibility is based on 24/hr week. For more information, visit our careers page.

• Health and Well-Being: Free Marathon Health membership for in person and virtual care, employer paid life and disability insurance, and choice in medical/dental plans, vision, employer funded HSA, FSA, and voluntary illness, accident and hospitalization plans. Benefits are effective on the first of the month following date of hire.
• Financial Support: Competitive compensation, 401k match, access to financial coaching through our Employee Assistance Program
• Lifestyle: Paid time off for vacation, sick leave, and more, holiday schedule

Seniority level

• Seniority level

  Executive

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Hospitals and Health Care

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