Customer Unit General Manager

Celestica; New Hampshire; Remote; USD 161,000 - 244,000; Full time

Job summary

A leading company is seeking a Customer Unit General Manager to manage operations for a large strategic customer or group. This role includes leading a team, ensuring commercial and operational matters are addressed, and driving account growth while managing key customer relationships.

Qualifications

• Twelve plus years of relevant experience required.
• Bachelor’s degree or equivalent education and experience.

Responsibilities

• Manage a team of global program managers or directors.
• Drive growth on the customer account or division.
• Lead contract negotiations and develop long-term agreements.

Skills

Customer contact

Negotiation

Problem resolution

Interpersonal skills

Project management

Education

Bachelor's degree in related field

Job description

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Summary

The Global Accounts General Manager 1 is responsible to manage a team of one or more global program managers or directors for a large strategic customer, or customer group. The Global Accounts General Manager 1 has the responsibility to ensure that all commercial and operational concerns are dealt with and should ensure that any customer escalations are held at his/her level. Additionally, this role works directly with Sales and Business Development for new and competitive business quotes for manufacturing, repair or design services.

Req ID: 126493

Remote Position: Yes

Region: Americas

Country: USA

Summary

The Global Accounts General Manager 1 is responsible to manage a team of one or more global program managers or directors for a large strategic customer, or customer group. The Global Accounts General Manager 1 has the responsibility to ensure that all commercial and operational concerns are dealt with and should ensure that any customer escalations are held at his/her level. Additionally, this role works directly with Sales and Business Development for new and competitive business quotes for manufacturing, repair or design services.

Will typically manage the business and operations side of a customer account or division with $500 plus annual revenue.

• Accountable for projects or programs on a multi-national or global basis
• Has overall operational and commercial accountability for a global BU or Global Account, developing and executing three year account plans for each customer
• Actively drives growth on the account or division
• Work requires investigating & resolving a wide variety of highly unusual conditions that carry long-term implications
• Requires developing new strategies, policies, practices, methods, programs or techniques & utilizing them to analyze & interpret difficult problems or situations &/or establishing new strategic direction that is site/multi-site specific
• Participates with other senior mgrs to establish strategic plans & objectives
• Has overall responsibility for commercial and contractual strategies, customer management, and business execution
• Makes final decisions on commercial operational matters in area of responsibility to ensure achievement of business and customer objectives. Erroneous decisions will have a serious impact on the overall success of BU operations.
• Directs & controls the activities of a broad cross-functional area to drive business growth
• Assigns objectives, reviews performance & approves ee compensation, coaches for improved performance
• Regularly interacts with exec &/or major customers. Interactions normally involve controversial situations, cust.negotiations, or influencing & persuading other senior level mgrs. May represent the organization in public speaking venues &/or community events.
  
  

Detailed Description

Performs tasks such as, but not limited to, the following:

• Acts as the primary interface between the customer & the company for managing specific programs to achieve planned objectives
• Leads contract negotiations & helps develop long-term agreements on processes, charges, and commercial models etc.
• Drives account planning, strategy development & works with sales, BD, finance & Customer to understand the customer’s needs & develop proposals to meet those needs & achieve company objectives
• Works with the site teams to plan & monitor activities to ensure that product deliveries & quality meet requirements & that projects/programs are on schedule.
• Projects/programs include: MRP volumes & commitments, new product development support, Manufacturing readiness reviews, contract negotiation and execution.
• Coordinates & hosts regular (as needed) program tracking or business meetings with the customer & internal account team members to ensure ongoing communication & up-to- date progress/status reporting occurs.
• Manages cross-functionally to ensure current & planned programs achieve planned revenue and profitabiltiy.
• Monitors plans to meet commitments & schedules for customers. Coordinates action plans with the sites to correct out-of-plan conditions.
• Communicates frequently with senior level management at customers to help ensure satisfaction with the company & the products. Solicits performance feedback & communicates information to internal teams & departments.
• Acts as a customer advocate to drive prioritization of projects & responses to problems/issues.
• Drives forecasting & planning & monitoring of efficiency & execution of account strategies
• Directs the pricing/bid preparation process & contract development & mgt
• Monitors the impact on inventory of order changes & establishes procedures & charges to the customers
• Provides performance reporting & analysis for monthly MER Reviews & quarterly Cust.Performance Reviews
• Analyzes performance relative to targets. Develops & implements plans to address problem areas.
  
  

Knowledge/Skills/Competencies

• In-depth knowledge of the manufacturing process, schedules and scheduling requirements, and SCM.
• In-depth knowledge of the business issues associated with manufacturing
• In-depth knowledge of product pricing, contracts and contract negotiations
• Thorough understanding of business risks and price make up (Value add and Materials )
• Excellent customer contact, negotiation and problem resolution skills.
• Good presentation, database management and computer skills.
• Ability to manage multiple, detailed projects to a successful end while working under tight time deadlines.
• Strong interpersonal skills and ability to effectively communicate with a wide variety of internal and external customers.
• Ability to effectively lead and motivate a diverse group of employees to achieve high production within tight time deadlines.
  
  

Physical Demands

• Duties of this position are performed in a normal office environment or home office
• Likely there will be a significant amount of travel between customer and Celestica locations
• Duties may require extended periods of sitting and sustained visual concentration on a computer monitor or on numbers and other detailed data.
• Repetitive manual movements (e.g., data entry, using a computer mouse, using a calculator, etc.) are frequently required.
• Above demands are carried out within the local existing Health and Safety guidelines
  
  

Typical Experience

• Twelve plus years of relevant experience
  
  

Typical Education

• Bachelor’s degree in related field, or consideration of an equivalent combination of education and experience.
• Educational Requirements may vary by Geography
  
  

Notes

This job description is not intended to be an exhaustive list of all duties and responsibilities of the position. Employees are held accountable for all duties of the job. Job duties and the % of time identified for any function are subject to change at any time.

The salary range described in this posting is an estimate by the Company, and may change based on several factors, including by not limited to a change in the duties covered by the job posting, or the credentials, experience or geographic jurisdiction of the successful candidate.

Salary Range: $161k-$244k Annually

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Celestica’s policy on equal employment opportunity prohibits discrimination based on race, color, creed, religion, national origin, gender, sexual orientation, gender identity, age, marital status, veteran or disability status, or other characteristics protected by law.

This policy applies to hiring, promotion, discharge, pay, fringe benefits, job training, classification, referral and other aspects of employment and also states that retaliation against a person who files a charge of discrimination, participates in a discrimination proceeding, or otherwise opposes an unlawful employment practice will not be tolerated. All information will be kept confidential according to EEO guidelines.

Location: This is a remote position, with travel as necessary. We are open to considering candidates close to any of our US locations in Massachusetts, Pennsylvania, Minnesota, Texas, Arizona, Oregon or California as well as locations near major airports such as the Northeast, Southeast, Midwest and Pacific Coast.

Company Overview

Celestica (NYSE, TSX: CLS) enables the world’s best brands. Through our recognized customer-centric approach, we partner with leading companies in Aerospace and Defense, Communications, Enterprise, HealthTech, Industrial, Capital Equipment and Energy to deliver solutions for their most complex challenges. As a leader in design, manufacturing, hardware platform and supply chain solutions, Celestica brings global expertise and insight at every stage of product development – from drawing board to full-scale production and after-market services for products from advanced medical devices, to highly engineered aviation systems, to next-generation hardware platform solutions for the Cloud. Headquartered in Toronto, with talented teams spanning 40+ locations in 13 countries across the Americas, Europe and Asia, we imagine, develop and deliver a better future with our customers.

Celestica would like to thank all applicants, however, only qualified applicants will be contacted.

Celestica does not accept unsolicited resumes from recruitment agencies or fee based recruitment services.

Seniority level

• Seniority level

  Director

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Manufacturing

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