General Manager Store

Applegreen (US) Welcome Centers; Newark (DE); On-site; USD 45,000 - 75,000; Full time

Job summary

An established industry player in the travel plaza sector is seeking a General Manager to oversee operations at a convenience retail store. This exciting role involves leading a dedicated team, managing budgets, and ensuring compliance with food safety standards. You'll create an engaging work culture while driving growth and customer satisfaction. If you're passionate about leadership and thrive in a fast-paced environment, this opportunity offers a chance to make a significant impact in a dynamic setting. Join a company that values its people and provides a supportive work environment.

Benefits

Flexible Schedules

Medical/Dental/Vision Insurance

Paid Time Off

401(k) with Company Match

Earned Wage Access – Pay on Demand

Education Assistance

Employee Referral Bonus

Meal Discount

Pet Insurance

Qualifications

• 2+ years of management experience in a quick service environment.
• Ability to lead and develop a team in a fast-paced setting.

Responsibilities

• Manage day-to-day operations and profitability of the store.
• Lead a team to achieve sales and customer satisfaction targets.
• Ensure compliance with food safety and company policies.

Skills

Team Leadership

Management Skills

Problem-Solving

Customer Satisfaction

Computer Skills

Education

High School Diploma or GED

Job description

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What We Do

At Applegreen, we Refresh Travelers on their Journey. Applegreen USA operates over 80 travel plazas across the Northeast and Midwest, offering convenience, comfort, retail, and a wide range of food options such as Auntie Anne’s, Burger King, Chick-fil-A, Cinnabon, Dunkin Donuts, Panda Express, Panera, Popeyes, Pret, Shake Shack, Starbucks, and more.

Our Core Values

• Our customers and communities are at the heart of everything we do.
• We value and develop our people.
• We are driven by pace, passion, and performance.
• We seek opportunities and embrace change.

Benefits

• Flexible Schedules
• Medical/Dental/Vision Insurance
• Paid Time Off
• 401(k) with Company Match
• Earned Wage Access – Pay on Demand
• Education Assistance
• Employee Referral Bonus
• Meal Discount
• Pet Insurance

What You’ll Do

As the General Manager of retail, you will manage the overall day-to-day operations and profitability of a convenience retail store inside a travel plaza on a major highway. Your role involves leading a dedicated team to meet or exceed financial and performance targets.

• Lead daily activities of associates and managers to achieve sales, customer satisfaction, and food safety standards.
• Maintain budgets, inventory, food and labor costs, and reporting.
• Ensure compliance with planograms, pricing, marketing, and food safety guidelines.
• Create an engaging work culture focused on learning, development, and recognition.
• Recruit, develop, and retain a strong team, managing staffing levels.
• Handle hiring, coaching, training, promotions, disciplinary actions, and terminations.
• Monitor cash handling and ensure policy compliance.
• Ensure adherence to company policies and legal regulations.
• Address customer issues professionally and promptly to foster positive relationships.
• Collaborate with support partners like HR, Finance, Loss Prevention, and Maintenance.
• Build and maintain relationships with vendors, business partners, and communities.

Essential Experience & Skills

• Ability to lead a team in a fast-paced environment.
• Management, delegation, and problem-solving skills.
• Judgment and discretion in resolving issues.
• Proven track record of driving growth and customer satisfaction.
• Proficient in computer skills.
• ServSafe Certification preferred.

Requirements

• High school diploma or GED.
• At least 2 years of supervisory or management experience in a quick service restaurant.
• Availability to work approximately 50 hours weekly, including days, nights, weekends, and holidays.
• Consistent attendance and punctuality.
• Ability to stand, walk, bend, twist, lift, and carry at least 20 pounds.
• Occasional travel to support other locations.

This list is not exhaustive; responsibilities may change based on business needs. We are an Equal Opportunity Employer (EOE), supporting minorities, females, disabled persons, veterans, and maintaining a drug-free workplace.