General Manager - Social & Guest Experience

Chris Baily; New York (NY); On-site; USD 100,000 - 120,000; Full time

Benefits offered by this job

Health, Dental, and Vision insurance

401(k)

Bonus potential up to 20K

Pay: $100K-$120K

Job summary

Five Iron Golf in New York is seeking a General Manager - Social to lead the social teams and drive revenue across leagues, simulator rentals, and food & beverage. You will recruit, train, and coach staff while ensuring exceptional service and enlightened hospitality that aligns with Five Iron’s brand.

The role requires 5+ years in hospitality management, strong leadership, and top-notch communication and organizational skills. Evening, weekend, and holiday availability is essential.

Qualifications

• 5+ years of hospitality management experience with at least 3 recent years as Assistant General Manager or General Manager.
• Strong leadership ability and willingness to lead by example.
• Excellent communication, time management, and organizational skills.
• Upbeat energy and enthusiasm and a positive attitude.

Responsibilities

• Drive revenue through Simulator Rentals, Food and Beverage Sales, and League sales.
• Recruit, hire, and train (or oversee the recruiting, hiring, and training) of social staff.
• Actively evaluate employee performance to ensure daily business needs are met.
• Manage and oversee all operations of the social side of the business, including leagues, simulator rental experiences, event execution, facilities maintenance, food & beverage service, and social staff scheduling.
• Take pride and ownership of each Guest’s enjoyment at Five Iron Golf, ensuring above-and-beyond service standards for all staff.
• Acquire and maintain comprehensive knowledge of all products and services, including technology, lessons, leagues, memberships, as well as spirits, beer, wine, and food & beverage offerings. Use this expertise to confidently sell and cross-sell across various offerings.
• Manage the Social P&L of the location, efficiently operating the space by monitoring and reducing labor and other operating costs
• Build relationships within the community, foster loyalty with customers, and encourage repeat business through proactive engagement and local marketing efforts
• Take pride and ownership of each Guest’s enjoyment and fun at Five Iron Golf, ensuring guest satisfaction and engagement at all times.
• Collaborate effectively with team members to align efforts and achieve business goals.
• Clearly and effectively communicate location needs to corporate representatives
• Ensure that the location adheres to health and safety regulations and operates in compliance with all local laws, including alcohol service laws

Skills

Leadership

Communication

Time management

Organizational skills

Guest service

Job description

Five Iron Golf in New York is seeking a General Manager - Social to lead the social teams and drive revenue across leagues, simulator rentals, and food & beverage. You will recruit, train, and coach staff while ensuring exceptional service and enlightened hospitality that aligns with Five Iron’s brand.

The role requires 5+ years in hospitality management, strong leadership, and top-notch communication and organizational skills. Evening, weekend, and holiday availability is essential.