General Manager - Snyder 27

Dairy Queen; Snyder (TX); On-site; USD 55,000 - 75,000; Full time

Job summary

Dairy Queen in Snyder, Texas seeks a hands-on Restaurant Manager responsible for overall operations, financial performance, product quality, inventory, personnel, sales and marketing.

You will work with the DM to develop and execute the restaurant's game plan, ensure guest service standards, resolve customer issues, manage staffing and scheduling, and control labor, COGS, and controllables to drive profitability.

Qualifications

• Experience leading restaurant operations and teams.
• Ability to manage P&L and control costs.
• Strong focus on customer service and problem solving.
• Staff scheduling and performance reviews experience.

Responsibilities

• Oversee and manage all areas of restaurant operations and make final decisions on important matters.
• Ensure PRIDE systems and routines are part of day-to-day operations.
• Develop and execute the restaurant's game plan with the DM.
• Ensure guest service meets company standards across all areas.
• Address customer complaints promptly to maintain satisfaction.
• Collaborate with local chamber and schools to grow restaurant sales.
• Staff, train, and develop assistant managers and hourly employees with clear performance expectations.
• Create effective management schedules and ensure proper staffing for all day parts.
• Manage P&L to optimize profit, and control COGS, labor, and controllables.

Skills

Leadership

P&L management

Staff development

Customer service

Scheduling

Job description

Description

Oversees entire restaurant operations, including financial performance, product production, inventory, personnel, sales, and marketing for the restaurant. Ensures restaurant is operated within operational guidelines established by owner and franchisor. Essential job functions include, but are not limited to:

• Oversees and manages all areas of restaurant and makes final decisions on matters of importance.
• Ensures that all PRIDE systems and routines are incorporated into the day-to-day operations of the restaurant.
• Responsible for the development and achievement of the restaurant's game plan by working with their DM.
• Ensures guest service in all areas meets company standards.
• Responds to customer complaints, taking prompt and appropriate action to resolve problems and to ensure customer satisfaction is maintained.
• Works with local chamber and schools to increase restaurant sales.
• Staffs, trains and develops assistant managers and hourly employees through orientations, ongoing feedback, the establishment of performance expectations and by conducting performance reviews.
• Responsible for effective management schedules and ensures that restaurant is properly staffed for all day parts and sales volumes.
• Manages restaurant P & L to optimize manageable profit, controls COGS, Labor, and Controllables (semi-fixed expenses). Performs other duties and responsibilities as requested by DM.

Description

Oversees entire restaurant operations, including financial performance, product production, inventory, personnel, sales, and marketing for the restaurant. Ensures restaurant is operated within operational guidelines established by owner and franchisor. Essential job functions include, but are not limited to:

• Oversees and manages all areas of restaurant and makes final decisions on matters of importance.
• Ensures that all PRIDE systems and routines are incorporated into the day-to-day operations of the restaurant.
• Responsible for the development and achievement of the restaurant's game plan by working with their DM.
• Ensures guest service in all areas meets company standards.
• Responds to customer complaints, taking prompt and appropriate action to resolve problems and to ensure customer satisfaction is maintained.
• Works with local chamber and schools to increase restaurant sales.
• Staffs, trains and develops assistant managers and hourly employees through orientations, ongoing feedback, the establishment of performance expectations and by conducting performance reviews.
• Responsible for effective management schedules and ensures that restaurant is properly staffed for all day parts and sales volumes.
• Manages restaurant P & L to optimize manageable profit, controls COGS, Labor, and Controllables (semi-fixed expenses). Performs other duties and responsibilities as requested by DM.

Additional Responsibilities

• Manages the entire operation of the restaurant through the development and growth of staff, sales and profitability to meet goals established in location's game plan.
• Ensures the restaurant is in accordance with established company standards, policies and procedures.
• Assists in the success of the restaurant by ensuring guest satisfaction through adhering to company standards for quality, value, service and cleanliness.
• Maintains a positive working relationship with all restaurant team members to foster and promote a cooperative and pleasant working climate which will be conducive to maximize employee morale, productivity and efficiency.