District Manager

Dairy Queen; Colorado City (TX); On-site; USD 80,000 - 120,000; Full time

Job summary

Dairy Queen is seeking a capable leader to oversee the operation of multiple restaurant locations in alignment with company standards. The role emphasizes profitability, staff development, and superior guest service.

The position requires coordinating with the Director of Operations, ensuring PRIDE compliance, and driving sales through effective operations and community partnerships. Strong leadership and communication are essential.

Qualifications

• Experience managing multi-unit restaurant operations.
• Strong ability to drive profitability and control costs.
• Proven track record in team development and guest satisfaction.

Responsibilities

• Oversee and manage all areas of multi-unit restaurants and make final decisions on important matters.
• Communicate with the Director of Operations and managers daily.
• Ensure PRIDE systems and routines are followed in day-to-day operations.
• Develop and execute the location's game plan with the Director of Operations.
• Ensure guest service meets company standards and customer satisfaction is maintained.
• Address customer complaints promptly and effectively.
• Collaborate with local chambers and schools to boost restaurant sales.
• Train GM and staff through orientations, feedback, and performance reviews.
• Ensure proper staffing for all shifts and sales volumes.
• Manage P&L to optimize profits and control costs (COGS, Labor, Controllables).
• Perform other duties as requested by DO.
• Oversee operation growth through staff development, sales, and profitability.

Skills

Multi-unit management

P&L / financial management

Staff development & training

Customer service leadership

Job description

Description

Oversees entire restaurant operations, including financial performance, product production, inventory, personnel, sales, and marketing for multiple restaurant locations. Ensures restaurants are operated within operational guidelines established by owner and franchisor. Essential job functions include, but are not limited to:

• Oversees and manages all areas of multi-unit restaurants and makes final decisions on matters of importance.
• Time management skills are necessary and good communication skills to communicate with their Director of Operation and managers daily.
• Ensures that all PRIDE systems and routines are incorporated into the day-to-day operations of the restaurant.
• Responsible for the development and achievement of the restaurant's game plan by working with their Director of Operation.
• Ensures guest service in all areas meets company standards.
• Ensures GM or store Manager responds to customer complaints, taking prompt and appropriate action to resolve problems and to ensure customer satisfaction is maintained.
• Ensures GM or store Manager works with local chamber and schools to increase restaurant sales.
• Trains GM or store Manager to staff, train and develop assistant managers and hourly employees through orientations, ongoing feedback, the establishment of performance expectations and by conducting performance reviews.
• Responsible for effective management schedules and ensures that all restaurant locations are properly staffed for all day parts and sales volumes.
• Manages multi-unit restaurants P & L to optimize manageable profit, controls COGS, Labor, and Controllables (semi-fixed expenses). Performs other duties and responsibilities as requested by DO.

Additional Responsibilities:

• Oversees the management of the entire operation of each of the restaurants through the development and growth of staff, sales and profitability to meet goals established in location's game plan.
• Ensures each of the restaurants are in accordance with established company standards, policies and procedures.
• Assists in the success of each of the restaurants by ensuring guest satisfaction through adhering to company standards for quality, value, service and cleanliness.
• Maintains a positive working relationship with each of the restaurants management and team members to foster and promote a cooperative and pleasant working climate which will be conducive to maximize employee morale, productivity and efficiency.