District Manager

Dairy Queen; Abilene (TX); On-site; USD 90,000 - 150,000; Full time

Job summary

Dairy Queen in Abilene, TX seeks an experienced Director of Operations to supervise multi-unit restaurant performance, including financial results, product production, inventory, personnel, sales, and marketing.

The role ensures adherence to owner/franchisor guidelines, develops staff, maintains guest satisfaction, and collaborates with local partners to drive sales across locations.

Responsibilities

• Oversees and manages all areas of multi-unit restaurants and makes final decisions on matters of importance.
• Communicates with Director of Operations and managers daily; strong time management and communication skills.
• Ensures PRIDE systems and routines are used in day-to-day operations.
• Develops and achieves the restaurant's game plan with the Director of Operations.
• Ensures guest service meets company standards and handles customer complaints promptly.
• Coordinates with local chamber and schools to increase restaurant sales.
• Trains general managers to staff, train, and develop assistant managers and hourly employees with ongoing feedback and performance reviews.
• Maintains effective management schedules and staffing across all day parts and locations.
• Manages P&L for multi-unit restaurants, controlling COGS, labor, and controllables, and performs other duties as requested by DO.
• Oversees operation of each restaurant through staff development, sales growth, and profitability to meet location goals.
• Ensures restaurants comply with company standards, policies, and procedures.
• Maintains positive working relationships to foster a cooperative environment and maximize morale and productivity.

Job description

Description

Oversees entire restaurant operations, including financial performance, product production, inventory, personnel, sales, and marketing for multiple restaurant locations. Ensures restaurants are operated within operational guidelines established by owner and franchisor. Essential job functions include, but are not limited to:

• Oversees and manages all areas of multi-unit restaurants and makes final decisions on matters of importance.
• Time management skills are necessary and good communication skills to communicate with their Director of Operation and managers daily.
• Ensures that all PRIDE systems and routines are incorporated into the day-to-day operations of the restaurant.
• Responsible for the development and achievement of the restaurant's game plan by working with their Director of Operation.
• Ensures guest service in all areas meets company standards.
• Ensures GM or store Manager responds to customer complaints, taking prompt and appropriate action to resolve problems and to ensure customer satisfaction is maintained.
• Ensures GM or store Manager works with local chamber and schools to increase restaurant sales.
• Trains GM or store Manager to staff, train and develop assistant managers and hourly employees through orientations, ongoing feedback, the establishment of performance expectations and by conducting performance reviews.
• Responsible for effective management schedules and ensures that all restaurant locations are properly staffed for all day parts and sales volumes.
• Manages multi-unit restaurants P & L to optimize manageable profit, controls COGS, Labor, and Controllables (semi-fixed expenses). Performs other duties and responsibilities as requested by DO.

Additional Responsibilities:

• Oversees the management of the entire operation of each of the restaurants through the development and growth of staff, sales and profitability to meet goals established in location's game plan.
• Ensures each of the restaurants are in accordance with established company standards, policies and procedures.
• Assists in the success of each of the restaurants by ensuring guest satisfaction through adhering to company standards for quality, value, service and cleanliness.
• Maintains a positive working relationship with each of the restaurants management and team members to foster and promote a cooperative and pleasant working climate which will be conducive to maximize employee morale, productivity and efficiency.