District Manager

Dairy Queen; Seymour (TX); On-site; USD 85,000 - 120,000; Full time

Job summary

Dairy Queen is seeking an experienced Multi-Unit Operations Manager to oversee restaurant operations, financial performance, production, inventory, personnel, sales and marketing across locations. You will drive performance with the director of operations, ensure guest satisfaction, and develop staff while maintaining company standards.

You will manage P&L, control costs, schedule staff, and collaborate with local community partners to increase sales and ensure consistent brand execution.

Qualifications

• Experience managing multi-unit restaurants and P&L.
• Strong time management and communication with directors and managers.
• Ability to develop staff and ensure guest satisfaction.

Responsibilities

• Oversees and manages all areas of multi-unit restaurants and makes final decisions on matters of importance.
• Time management and communication with the Director of Operations and managers daily.
• Ensures that PRIDE systems and routines are incorporated into day-to-day operations.
• Responsible for development and achievement of the restaurant's game plan with the Director of Operations.
• Ensures guest service meets company standards.
• Addresses customer complaints promptly to maintain customer satisfaction.
• collaborates with local chamber and schools to increase restaurant sales.
• Trains GM or store Manager to staff, train and develop assistants and hourly employees through orientations and feedback, and conducts performance reviews.
• Manages staffing for all day parts and sales volumes.

Job description

Description

Oversees entire restaurant operations, including financial performance, product production, inventory, personnel, sales, and marketing for multiple restaurant locations. Ensures restaurants are operated within operational guidelines established by owner and franchisor. Essential job functions include, but are not limited to:

• Oversees and manages all areas of multi-unit restaurants and makes final decisions on matters of importance.
• Time management skills are necessary and good communication skills to communicate with their Director of Operation and managers daily.
• Ensures that all PRIDE systems and routines are incorporated into the day-to-day operations of the restaurant.
• Responsible for the development and achievement of the restaurant's game plan by working with their Director of Operation.
• Ensures guest service in all areas meets company standards.
• Ensures GM or store Manager responds to customer complaints, taking prompt and appropriate action to resolve problems and to ensure customer satisfaction is maintained.
• Ensures GM or store Manager works with local chamber and schools to increase restaurant sales.
• Trains GM or store Manager to staff, train and develop assistant managers and hourly employees through orientations, ongoing feedback, the establishment of performance expectations and by conducting performance reviews.
• Responsible for effective management schedules and ensures that all restaurant locations are properly staffed for all day parts and sales volumes.
• Manages multi-unit restaurants P & L to optimize manageable profit, controls COGS, Labor, and Controllables (semi-fixed expenses). Performs other duties and responsibilities as requested by DO.

Additional Responsibilities:

• Oversees the management of the entire operation of each of the restaurants through the development and growth of staff, sales and profitability to meet goals established in location's game plan.
• Ensures each of the restaurants are in accordance with established company standards, policies and procedures.
• Assists in the success of each of the restaurants by ensuring guest satisfaction through adhering to company standards for quality, value, service and cleanliness.
• Maintains a positive working relationship with each of the restaurants management and team members to foster and promote a cooperative and pleasant working climate which will be conducive to maximize employee morale, productivity and efficiency.