General Manager - Site Operations

Gavroche Group; United States; On-site; USD 148,000 - 189,000; Full time

Job summary

Quince is seeking a Site Leader, Warehouse to oversee our fulfillment center operations, drive performance, and cultivate a safe, high‑performing workplace within a rapidly growing organization.

You will lead a team including multiple managers and up to 1,000 hourly associates, driving budget adherence, process improvements, and strong customer satisfaction at scale.

Qualifications

• Bachelor's degree in business, operations, supply chain, or related field.
• 7+ years leadership in distribution, e-commerce fulfillment, or manufacturing.
• 2+ years in a senior management role.
• Proven track record of driving operational performance and process improvements.
• Experience managing metrics, budgets, and P&Ls in warehouse/fulfillment.
• Proficiency in Microsoft Office, Gmail and Excel.
• Flexible with weekends, holidays, and overnight shifts.

Responsibilities

• Lead all site operations across inbound, inventory, and outbound fulfillment.
• Drive Lean and Six Sigma initiatives to improve throughput and quality.
• Set team goals, coach staff, and align with KPIs.
• Manage performance KPIs including on-time dispatch and inventory accuracy.
• Use data to optimize picking, packing, and throughput while maintaining quality.
• Ensure safety compliance and a secure work environment.
• Oversee staffing, training, and career development.
• Collaborate with HR, Finance, IT, and Facilities on key projects.
• Manage the site P&L, budget adherence, and working capital.

Skills

Leadership experience

Performance metrics & budgets

P&Ls management

Team development

Diversity management

Lean Six Sigma

Education

Bachelor's Degree in Business, Operations, Supply Chain, or a related field

Tools

Microsoft Office

Gmail

Excel

Job description

ABOUT QUINCE

Quince is a destination for builders, creators, innovators, and operators who want to come together and challenge the status quo. Our mission is simple: make really high quality essentials for really low prices, fairly and sustainably. We deliver on that mission through a unique manufacturer-to-consumer (M2C) model eliminating the layers of traditional retail that add cost and result in consumers paying more than they need to. We find, build relationships with, and work directly with the manufacturing partners behind some of the world’s finest products. From there, our teams design smart, efficient operational processes and build and deploy proprietary technology, AI, and analytics to help us scale fast.

What began with a small assortment of elevated basics has quickly grown into a cross-category brand spanning apparel, accessories, home goods, and more. Today, tens of millions of people across a growing number of countries come – and return – to Quince because they trust us to deliver.

OUR CULTURE

Quince is a culture built for builders by builders. Our way of working starts with a blank sheet of paper. We question conventional thinking, use technology and data to uncover new opportunities, and move quickly to turn ideas into reality. We aren’t interested in replicating how others do retail. We’re building a better way – at a speed and scale unlike anything that’s been done before.

• We dream big and chase the hard problems others shy away from. Rejecting long-held assumptions is part of our company's DNA. Where conventional wisdom says you have to choose – soft or durable, speed or rigor, quality or price – we ask why that trade‑off has to exist in the first place.
• Our pace is fast and the bar is high because our customers expect a lot from us and we refuse to let them down. We believe the best results come from challenging ourselves, learning from one another, and building on each other's strengths.
• Here, responsibility is not determined by role, tenure, or seniority. Every team member – no matter their level – has the opportunity to drive our business and shape our trajectory.

If you’re someone who likes to imagine new possibilities and build better systems rather than plug‑in to outdated ones, Quince is the place for you.

THE ROLE: Site Leader, Warehouse

As the Site Leader, Warehouse at Quince.com, you will play a pivotal role in overseeing our fulfillment center operations, driving performance while fostering a positive and safe work environment within a rapidly growing business and a 100,000 square foot facility. Leading a dynamic team that includes two Operations Managers, two Area Managers, and up to 1,000 hourly Associates, you'll be responsible for budget management, people development, and achieving operational objectives. You will oversee daily operations, lead continuous improvement initiatives, and ensure exceptional customer satisfaction. This is a unique opportunity to shape the future of our operations and contribute to a collaborative, results‑driven team culture.

Responsibilities

• Lead and manage all aspects of site operations, including performance, quality, safety, and customer experience across inbound receiving, inventory management, and outbound fulfillment departments.
• Foster a culture of continuous improvement by implementing Lean and Six Sigma methodologies, driving process enhancements and quality initiatives that optimize throughput and accuracy.
• Set performance goals for your team, provide coaching and feedback, and ensure alignment with company objectives and network KPIs.
• Manage performance KPIs including on‑time dispatch, inventory accuracy, labor productivity, and shrink, identifying and tracking key metrics to enhance operational efficiency.
• Use data‑driven insights and analytics to identify areas for improvement, optimize picking and packing operations, and implement strategies to increase throughput while maintaining quality standards.
• Ensure all safety standards and compliance regulations are followed, creating a secure working environment for all team members and minimizing incidents and injuries.
• Oversee staffing, including recruitment, training, performance management, and the development of team members to build a strong operational bench.
• Cultivate positive employee relations, support career development, and promote a strong leadership pipeline within the organization.
• Collaborate with cross‑functional teams (HR, Finance, IT, Facilities, Logistics) to ensure resource availability and support for key projects and initiatives.
• Share best practices, operational innovations, and lessons learned with other facilities and headquarters to drive consistency and operational excellence across the network.
• Manage the operational P&L for the site, ensuring cost control, budget adherence, and working capital efficiency.

Qualifications

Required

• Bachelor's Degree in Business, Operations, Supply Chain, or a related field
• 7+ years of leadership experience in distribution, e-commerce fulfillment, or manufacturing environments, including at least 2 years in a senior management role
• Proven track record of driving operational performance, process improvement, and team development
• Experience managing performance metrics, budgets, and P&Ls in a warehouse or fulfillment setting
• Proficiency in Microsoft Office Suite, Gmail, and Excel
• Ability to manage a diverse team and provide ongoing coaching and mentorship
• Flexibility to work varying hours, including weekends, holidays, and overnight shifts as required

Preferred

• Master's Degree in Business Administration (MBA) or related field
• Certification in Lean, Six Sigma, or similar process improvement methodologies
• Experience managing both salaried and hourly workforces in a large‑scale distribution or fulfillment center
• Strong problem‑solving skills and the ability to handle changing priorities in a fast‑paced environment
• Experience with warehouse management systems (WMS) and fulfillment metrics
• Interest in long‑term career development through assignments across multiple facilities

Physical Requirements

• Ability to lift and move totes up to 49 pounds each
• Frequent bending, lifting, stretching, and reaching
• Standing and walking for an average of 5 miles per day
• Ability to work in distribution/warehouse environments (e.g., noisy, unlit, unheated, non‑air‑conditioned)

All posted ranges are reflective of base salary and may vary depending upon experience level and location. Bonus and equity may also be provided for eligible roles.

Pay Range

$148,000 — $189,000 USD

WHY QUINCE?

Joining Quince means being part of a mission‑driven team reshaping retail. You will work alongside talented colleagues, tackle meaningful challenges, and contribute to building a more sustainable, accessible future for customers and partners alike.

EQUAL OPPORTUNITY & HIRING INTEGRITY

Quince provides equal employment opportunities to all employees and applications for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran or military status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Quince is committed to providing reasonable accommodations to qualified individuals with disabilities. If you need a reasonable accommodation to complete your application or to perform the essential functions of a role at Quince, please let us know by completing this accommodation form. We review all requests individually and will work with you to determine appropriate accommodations on a case‑by‑case basis.

Employment is contingent upon successful completion of a background check. Quince will conduct background checks in compliance with applicable federal, state, and local laws.

At Quince, we're dedicated to recruiting top talent who share our drive for innovation. To safeguard candidates, Quince emphasizes legitimate recruitment practices. Initial communication is primarily via official Quince email addresses and LinkedIn; beware of deviations. Personal data and sensitive information will not be solicited during the application phase. Interviews are conducted via phone, in person, or through the approved platforms Google Meets or Zoom—never via messaging apps or other calling services. Offers are merit-based, communicated verbally, and followed up in writing. If personal information is requested to initiate the hiring process, rest assured it will be through secure and protected means.