General Manager, Service & Solutions

KONE; San Antonio (TX); On-site; USD 167,000 - 220,000; Full time

Benefits offered by this job

Competitive salary

401K Employer Match

Medical, Prescription, Dental and Vis​

Flexible work schedule

Well-being Program

Tuition Reimbursement

Commuter Benefits

Job summary

KONE, a global leader in elevators and escalators, seeks a General Manager - Service & Solutions to lead the service business in the Greater Toronto Area. You will own the annual business plan, manage the budget, and collaborate with customers and colleagues to deliver safe, high‑quality service outcomes.

You will bring progressive leadership with service expertise in a consultative selling environment and experience with a union-represented workforce or the ability to work with such teams; a

Qualifications

• Progressive and successful leadership experience in service operations.
• Experience in a consultative selling environment.
• Experience with or ability to lead a union-represented workforce.
• Bachelor's degree or 7+ years in a related industry in lieu of degree.

Responsibilities

• Drive service business operations for the territory and meet safety/quality goals.
• Own the annual business plan and budget, delivering profitable results.
• Collaborate with customers and colleagues to provide innovative service solutions.
• Lead and develop a high-performing team.

Skills

Leadership

Service excellence

Strategic planning

Union workforce experience

Education

Bachelor's degree or 7+ years of related experience

Job description

Company Overview

Founded in 1910, KONE is a global leader that provides elevators, escalators and automatic building doors, as well as solutions for maintenance and modernization that add value to buildings throughout their life cycle. Our mission is to improve the flow of urban life and make our world's cities better places to live by providing innovative solutions that help make people's journeys safe, convenient and reliable. Our operations in over 60 countries around the world has helped us achieve our position as an innovation and sustainability leader with repeated recognitions by Forbes, Corporate Knights for clean capitalism and others.

Job Overview

Are you ready to make your next career move to join our team and manage your own local service business as our General Manager - Services & Solutions for KONE Greater Toronto Area?

Do you enjoy executing and owning an annual business plan and working with a budget?

Does working with your customers and focusing on solutions for them motivate you?

Is the people management aspect of a role where you coach, reinforce, and develop your team something you enjoy?

Are you committed to promoting a safety culture in your branch?

Do you demonstrate a passion for a culture that fosters learning for yourself, your team, and your customers?

If you answered a resounding YES to these questions, then we have an amazing opportunity for you!

As our General Manager - Service & Solutions, you will successfully drive the service business operations for your territory while working in collaboration with your customers and colleagues. Your mission is to promote a positive culture surrounded by accomplishing safety and quality goals to achieve customer satisfaction and profitable business results.

You will bring progressive and successful leadership experience with relevant service expertise in a consultative selling environment as well as leading a union-represented workforce. You will use the knowledge gained through your bachelor's degree, or 7+ years of experience in a related industry in lieu of a bachelor's degree.

Come share your passion and energy to make a positive impact at KONE for our customers and your career !

About KONE

At KONE, we foster an innovative and collaborative culture, valuing each individual's contribution. Employee engagement and sustainability are key focuses, promoting ethical practices and mutual respect. We're proud to offer experiences and opportunities to help you achieve career and personal goals while maintaining a healthy work-life balance. We hire individuals who value culture because we believe culture drives innovation: We value your authentic self. Collaborative, creative, and supportive work environment. Passionate about safety, quality, and innovation. We care about the communities where we live and work.

Benefits

• Competitive salary
• Flexible work schedule
• Opportunities to learn and grow
• 401K Employer Match
• 401k Employer Non-elective Contribution
• Well-being Program
• Medical, Prescription, Dental and Vision Insurance
• Digital Health Solutions & Telehealth
• Health Savings Account (HSA)
• Flexible Spending Accounts (FSAs)
• Employee Family Assistance Program (EFAP)
• Family & Medical Leave
• Parental Leave
• Leave to Care for a Domestic Partner
• Paid Time Off & Holidays
• Company Paid Life and AD&D Insurance
• Supplemental Life and AD&D Insurance
• Company Paid Short-term and Long-term Disability
• Buy-Up Long-term Disability
• Critical Illness Insurance
• Hospital Indemnity & Accident Insurance
• Identity Theft Protection
• Legal Insurance
• KONE Credit Union
• Tuition Reimbursement
• Commuter Benefits

Salary and Compensation

Annual Base Pay Range: The hiring range for this role is $167,400 - $219,765. The compensation package offered will depend on candidate's ability to meet the requirements of the role, needs for the business strategy, and a range of factors unique to each candidate, including their skill set, years and depth of experience, certifications, and location.

Variable Compensation: KONE Annual Bonus plan at 25% Target Incentive (60/40) based on achievement of company goals and individual goals.

Equal Opportunity Statement

KONE is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.

We will consider for employment all qualified applicants, including qualified applicants with arrest or conviction records, in accordance with applicable federal, state, and local fair chance laws.

At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing o