General Manager, Service & Solutions

KONE, Inc; San Antonio (TX); On-site; USD 167,000 - 220,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

401K Match

Tuition Reimbursement

Flexible Schedule

Paid Time Off

Life Insurance

Job summary

KONE in San Antonio, TX is seeking a General Manager – Service & Solutions to lead the local service business, execute the annual plan and drive customer success through safe, reliable and high‑quality outcomes.

You will bring progressive leadership with service expertise in a consultative environment and experience managing a union‑represented workforce; a bachelor’s degree or 7+ years in related industries is acceptable.

Qualifications

• Bachelor’s degree or 7+ years of experience in a related industry in lieu of a bachelor’s degree.
• Experience leading a union-represented workforce.

Responsibilities

• Drive service business operations for the territory and promote a safety culture.
• Own and execute annual business plan with budget oversight.
• Coach, develop and lead a team to achieve customer satisfaction and profitability.

Job description

San Antonio TX

Full time

R0663730

Company Overview

_Founded in 1910, KONE is a global leader that provides elevators, escalators and automatic building doors, as well as solutions for maintenance and modernization that add value to buildings throughout their life cycle. Our mission is to improve the flow of urban life and make our world’s cities better places to live by providing innovative solutions that help make people’s journeys safe, convenient and reliable. Our operations in over 60 countries around the world has helped us achieve our position as an innovation and sustainability leader with repeated recognitions by Forbes, Corporate Knights for clean capitalism and others._

Job Overview

Are you ready to make your next career move tojoin our teamand manage your own local service business as our General Manager -Services & Solutionsfor KONE Greater Toronto Area?

• Do you enjoy executing and owning an annual business plan and working with a budget?
• Does working with your customers and focusing on solutions for them motivate you?
• Is the people management aspect of a role where you coach, reinforce, and develop your team something you enjoy?
• Are you committed to promoting a safety culture in your branch?
• Do you demonstrate a passion for a culture that fosters learning for yourself, your team, and your customers?

If you answered a resounding YES to these questions, then we have an amazing opportunity for you!

As ourGeneral Manager – Service & Solutions, you willsuccessfully drive the service business operations for your territory while working in collaboration with your customers and colleagues. Your mission is to promote a positive culture surrounded by accomplishing safety and quality goals to achieve customer satisfaction and profitable business results.

You willbringprogressive and successfulleadership experience with relevantservice expertise in a consultative selling environment as well as leading a union-represented workforce. You will usethe knowledgegained through yourbachelor’s degree, or 7+ years of experience in a related industry in lieu of a bachelor’s degree.

About KONE

At KONE, we foster an innovative and collaborative culture, valuing each individual's contribution. Employee engagement and sustainability are key focuses, promoting ethical practices and mutual respect. We're proud to offer experiences and opportunities to help you achieve career and personal goals while maintaining a healthy work-life balance.

We hire individuals who value culture because we believe culture drives innovation :

• We value your authentic self.
• Collaborative, creative, and supportive work environment.
• Passionate about safety, quality, and innovation
• We care about the communities where we live and work.

Just some of our many benefits include:

• Competitive salary
• Flexible work schedule
• Opportunities to learn and grow
• 401K Employer Match
• 401k Employer Non-elective Contribution
• Well-being Program
• Medical, Prescription, Dental and Vision Insurance
• Digital Health Solutions & Telehealth
• Health Savings Account (HSA)
• Flexible Spending Accounts (FSAs)
• Employee Family Assistance Program (EFAP)
• Family & Medical Leave
• Parental Leave
• Leave to Care for a Domestic Partner
• Paid Time Off & Holidays
• Company Paid Life and AD&D Insurance
• Supplemental Life and AD&D Insurance
• Company Paid Short-term and Long-term Disability
• Buy-Up Long-term Disability
• Critical Illness Insurance
• Hospital Indemnity & Accident Insurance
• Identity Theft Protection
• Legal Insurance
• KONE Credit Union
• Tuition Reimbursement
• Commuter Benefits

Annual Base Pay Range:

The hiring range for this role is $167,400 – $219,765. The compensation package offered will depend on candidate’s ability to meet the requirements of the role, needs for the business strategy, and a range of factors unique to each candidate, including their skill set, years and depth of experience, certifications, and location.

Variable Compensation

KONE Annual Bonus plan at 25% Target Incentive (60/40) based on achievement of company goals and individual goals.

KONE is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.

We will consider for employment all qualified applicants, including qualified applicants with arrest or conviction records, in accordance with applicable federal, state, and local fair chance laws.

At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.

At KONE, our purpose is to shape the future of cities. As a global leader in the elevator and escalator industry, we move two billion people every day, making their journeys safe, convenient, and reliable with smart and sustainable People Flow®. In 2025, KONE had annual sales of EUR 11.2 billion, and at the end of the year over 60,000 employees in close to 70 countries. KONE class B shares are listed on the Nasdaq Helsinki Ltd. in Finland.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.