Associate General Manager, Service & Solutions

KONE, Inc; Jacksonville (FL); On-site; USD 139,000 - 182,000; Full time

Benefits offered by this job

Competitive salary

Flexible work schedule

Matching 401K

Pension plan

Health and wellness plans for family

Paid holidays and PTO

Job summary

KONE Jacksonville, FL is seeking an Associate General Manager - Service & Solutions to lead and grow the local service business. You will drive sales, manage operations, and ensure a high level of customer satisfaction across the region.

The role requires supervising people, budgets, and planning with a consultative selling approach, plus a focus on modernization sales and project management in a player/coach capacity.

Qualifications

• Progressive and successful supervision/management experience.
• Bachelor’s degree or equivalent 4 years of work experience.

Responsibilities

• Drive profitable growth through market share expansion, orders, and service excellence.
• Lead talent development and coaching in a consultative selling environment.
• Oversee budgeting, forecasting, and financial controls with the GM.

Skills

Leadership

Financial analysis

People development

Communication

Change management

Teamwork

Presentation skills

Critical thinking

Time management

Education

Bachelor’s degree

Tools

None

Job description

Jacksonville FL

Full time

R0663270

Founded in 1910, KONE (https://www.kone.com/en/) is a global leader that provides elevators, escalators and automatic building doors, as well as solutions for maintenance and modernization that add value to buildings throughout their life cycle. Our mission is to improve the flow of urban life and make our world’s cities better places to live by providing innovative solutions that help make people’s journeys safe, convenient and reliable. Our operations in over 60 countries around the world has helped us achieve our position as an innovation and sustainability (https://www.kone.com/en/sustainability/) leader with repeated recognitions by Forbes (https://www.forbes.com/companies/kone/?sh=3dd0aa0b7d27), Corporate Knights for clean capitalism and others.

Are you ready to make your next career move to join our team and manage your own local service business as our Associate General Manager - Service & Solutions for KONE Jacksonville, FL ?

The Associate General Manager - Service & Solutions has joint accountability and responsibility with the General Manager – Service & Solutions for the development and implementation of the sub-branch service business including sales and operations, and modernization sales within a designated geography, driving an outside-in customer service mindset to achieve customer satisfaction and loyalty.

Key actions for this role include:

• Ensures the profitable growth of the business through increasing market share, driving orders and LIS development, driving service operations excellence, ensuring a safe and efficient operation, and the development, retaining and developing existing accounts.

• Develops talent, builds employee engagement, and reinforces and coaches KONE’s solution selling methodology.

• Ensures management/financial control plans and actions are in place, in partnership with the GM, to secure successful execution of performance including budgeting and forecasting.

This role will be a player/coach position. The individual in this role will, in addition to the above responsibility, will either be assigned a sales budget or direct leadership of a team of technicians and will also be held to the measures of success for those assignment. This role will also have Modernization Sales and Project Management responsibilities.

Requirements

Education:

Progressive and successful Supervision and/or management experience (including managing people, budgets, planning, etc.) and experience in a consultative selling environment.

Experience:

Bachelor’s degree required or equivalent 4 years of work experience.

Specific Skills & Knowledge

Knowledge:

1. Comprehensive understanding of KONE’s processes, procedures, policies contracts and solution offerings.

2. Familiarity of competing solution offerings and practices.

3. Understanding of consultative selling principles.

4. Understanding of field operations best practices.

5. General accounting and financial management principles.

6. Laws and regulations regarding safety and environmental governmental regulations.

7. Sound understanding of IUEC agreement and labor relations.

Skills:

1. Demonstrated ability at leading and sponsoring change.

2. Ability to conduct financial analysis for the purpose of making sound business decisions.

3. Ability to motivate people to attain their maximum potential.

4. Ability to develop and foster teamwork.

5. Effective oral, written and presentation skills.

6. Strong persuasive skills.

7. Demonstrated coaching skills in a consultative selling methodology.

8. Ability to apply principles of logical or scientific thinking to define problems, collect data, establish facts, and draw valid conclusions.

9. Able to manage multiple concurrent tasks through effective organization and time management.

We have the courage to hire great people from a wide variety of backgrounds, not just because it’s the right thing to do, but because diversity drives innovation (https://www.kone.com/en/sustainability/diversity-equity-and-inclusion/).

We value your authentic self

Diversity, equity and inclusion is embedded in our strategy and values

Collaborative, creative and supportive work environment

Passionate about safety, quality and innovation

We care about the communities where we live and work

• Competitive salary
• Flexible work schedule
• Opportunities to learn and grow
• Matching 401K
• Pension plan
• Comprehensive health and wellness plans for the entire family
• Paid holidays and paid time off

Come share your passion and energy to make a positive impact at KONE for our customers and your career (https://kone.wd3.myworkdayjobs.com/en-US/Careers) !

Beware of Recruitment Scams (https://www.kone.us/about-us/careers/)

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

The hiring range for this role is $139,000.00 – 182,385.00. The compensation package offered will depend on their ability to meet the requirements of the role and a range of factors unique to each candidate, including their skill set, years and depth of experience, certifications, and location.

At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.

Read more on https://kone.com/global/en/careers.html

At KONE, our purpose is to shape the future of cities. As a global leader in the elevator and escalator industry, we move two billion people every day, making their journeys safe, convenient, and reliable with smart and sustainable People Flow®. In 2025, KONE had annual sales of EUR 11.2 billion, and at the end of the year over 60,000 employees in close to 70 countries. KONE class B shares are listed on the Nasdaq Helsinki Ltd. in Finland.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.