General Manager - Satellite Installations & Operations

FiOptix; Scranton (Lackawanna County); On-site; USD 85,000 - 110,000; Full time

Job summary

FiOptix Inc in Scranton, PA is seeking a General Manager to oversee daily operations, ensure safety, staffing, customer satisfaction and profitability.

The role requires coordinating with the Vice President of Operations, managing budgets, developing process improvements, leading site teams, and ensuring regulatory compliance; travel up to 25% may be required. This position directs performance metrics, drives cost controls, and partners with Shared Services to optimize cross-functional support.

Qualifications

• Bachelor’s degree in a relevant field from a four-year college or university.
• Ten years of experience in satellite installation, CATV, telecommunications, or related field.
• Five to seven years of management experience.
• Knowledge of industry safety standards and regulations.
• Computer and Microsoft Office proficiency; ability to use various customer systems.

Responsibilities

• Direct the work within the assigned market to meet or exceed customer expectations, quality standards, and expected margins.
• Review financial and operational performance data to monitor and measure productivity and goal progress.
• Establish, manage, and maintain customer and subcontractor working relationships.
• Promote a safety-first culture and ensure a safe work environment by adhering to safety practices.
• Resolve escalated customer inquiries and/or concerns.
• Plan and implement procedures and systems to maximize operating efficiency and develop strategies to improve operational inefficiencies.
• Determine ongoing staffing requirements, monitor staff, and ensure training needs are addressed.
• Oversee the maintenance of the facility, warehouse, fleet, vehicles, equipment, and tools.
• Liaise with the Shared Services group to resolve concerns or issues within the operations.
• Other duties as assigned

Skills

Team leadership

Operations management

Budgeting

Customer focus

Education

Bachelor's degree

Tools

Microsoft Office

Job description

FiOptix Inc in Scranton, PA is seeking a General Manager to oversee daily operations, ensure safety, staffing, customer satisfaction and profitability.

The role requires coordinating with the Vice President of Operations, managing budgets, developing process improvements, leading site teams, and ensuring regulatory compliance; travel up to 25% may be required. This position directs performance metrics, drives cost controls, and partners with Shared Services to optimize cross-functional support.