General Manager, River Expeditions

Boundary Expeditions INC; Salmon (ID); On-site; USD 90,000 - 140,000; Full time

Job summary

Boundary Expeditions seeks a General Manager / Operations Manager to own the full business: sales, guest experience, river operations, guide team, finances, and property. This role will protect the company’s high standard and drive growth, ensuring every guest enjoys an unforgettable river trip.

You will lead a professional guide team, coordinate seasonal operations, manage budgets, and foster strong community relations while elevating the Boundary brand across the season.

Qualifications

• Several years of multiday river guiding and trip leading experience in a backcountry setting.
• Proven experience managing a team, a budget, and day to day business operations.
• Current Wilderness First Responder (or higher) and CPR certification.
• Valid CDL, or the ability to obtain one before the season.
• Strong written and verbal communication skills with guests, staff, vendors, and partner.
• Highly organized, detail oriented, and able to manage many moving parts during peak season.
• Comfortable with sales, customer service, and handling sensitive guest or staff issues.

Responsibilities

• Oversee sales, marketing, guest experience, river operations, guide team, finances, and property.
• Lead preparation of season schedule and logistics for guides, flights, and accommodations.
• Coordinate payroll, invoices, and vendor accounts; manage annual budget and year-end reporting.
• Ensure photo assets, marketing materials, and brand consistency across channels.
• Lead trip briefings, client communications, and guest services from inquiry to post-trip follow-up.
• Maintain gear, vehicles, and equipment; oversee insurance, permits, and Forest Service reporting.

Skills

Team leadership

Budget management

Operations management

Guest relations

Communication skills

Sales experience

Education

Wilderness First Responder Certification

CPR Certification

CDL (Commercial Driver's License)

Tools

CRM software

Excel

POS systems

Job description

Boundary Expeditions seeks a General Manager / Operations Manager to own the full business: sales, guest experience, river operations, guide team, finances, and property. This role will protect the company’s high standard and drive growth, ensuring every guest enjoys an unforgettable river trip.

You will lead a professional guide team, coordinate seasonal operations, manage budgets, and foster strong community relations while elevating the Boundary brand across the season.