General Manager - Retail Sales (Texas)

MasterSpas Jobs; Fort Wayne (IN); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Base salary plus bonus

Job summary

MasterSpas is seeking a Leadership & Sales leader to oversee retail showroom operations across the assigned state, ensuring exceptional customer experience and sales performance.

You will manage show coordinators, coordinate delivery, and partner with finance to maintain compliant, accurate sales documentation while developing local sales and marketing strategies.

Qualifications

• High school diploma or equivalent; business/management coursework preferred.
• Experience in retail sales, customer service, or account management.

Responsibilities

• Oversee day-to-day operations of the retail showroom(s).
• Oversee show coordinators and event staff for planning, execution and customer experience.
• Partner with Controller to ensure sales processing, documentation, delivery scheduling and staffing compliance.
• Manage staffing levels, recruit with Employment & Training, and handle conflicts and discipline.
• Lead, train, and develop retail staff to hit sales goals.
• Set market sales goals and report progress.
• Drive product sales with timely delivery and installation.
• Develop local sales and marketing strategies for the market.
• Model and embody the company Mission, Vision and Core Values.
• Provide regular updates to executives and coordinate with cross-functional teams.

Skills

Retail sales

Team leadership

Customer service

Event coordination

Budgeting

Microsoft Office

Education

High school diploma

Business/management coursework

Tools

Excel

Outlook

Teams

SharePoint

Job description

Leadership & Sales

• Oversee day-to-day operations of the retail showroom(s) within the assigned state.
• Oversee contracted show coordinators and event staff, ensuring excellence in event planning, execution and customer experience.
• Partner with Controller to ensure operational consistency and compliance in all areas such as sales processing, documentation, delivery scheduling and staffing.
• Team management including maintaining appropriate staffing levels, working with Employment & Training to fill positions as needed as well as handling all conflict resolution and discipline matters in a timely manner.
• Lead, train, and develop retail staff to deliver exceptional customer service and achieve sales goals.
• Set sales goals for your market then track & report on the progress.
• Drive product sales and ensure timely, accurate delivery and installation to customers.
• Develop and execute local sales and marketing strategies tailored to the market.
• Embracing and modeling the behavior of our Mission, Vision and Core Values.

Operations & Compliance

• Collaborate closely with the Controller to ensure operational consistency across all retail locations.
• Maintain accurate handling of paperwork, contracts, and sales documentation.
• Coordinate delivery schedules and logistics to ensure efficient operations.
• Communicate regularly with the Controller regarding hiring and management of support personnel, ensuring staffing aligns with company standards and budget.
• Ensure all financial transactions, deposits, and reporting are handled accurately and in compliance with company procedures.
• Manage inventory, including finished goods and related supplies.
• Maintain facilities, vehicles, and company assets to meet safety and appearance standards.
• Ensure company processes, procedures and guidelines are followed by all employees.

Customer Experience

• Ensure that all retail locations and events deliver an exceptional customer experience consistent with the company’s values and brand.
• Maintain a strong understanding of industry trends, products, and competitor activity to stay ahead of the market.
• Resolve escalated customer concerns quickly and professionally.
• Manage online showroom reviews and reputation.
• Support Retail Coordinators and staff in providing a seamless and positive customer experience.

Collaboration & Administration

• Provide regular updates, reports, and feedback to the Executive VP and CFO.
• Work cross-functionally with Accounting, Operations, Marketing, and HR as needed.
• Perform additional responsibilities as assigned.

Requirements

• High school diploma or equivalent required; additional business or management coursework preferred.
• Previous experience in retail sales, customer service, or account management required.
• Supervisory or management experience strongly preferred.
• Demonstrated ability to lead teams, manage multiple priorities, and achieve results.
• Strong organizational, communication, and problem-solving skills.
• Proficient in Microsoft Office applications, especially Excel, Outlook, Teams, and SharePoint.
• Willingness to work flexible hours, including evenings and weekends during sales events.
• Experience coordinating or managing trade shows/expos helpful.

Job Type: Full Time

Compensation

Base salary plus bonus