General Manager/ Restoration Division

ServiceMaster Restore; Baton Rouge (LA); Hybrid; USD 110,000 - 170,000; Full time

Benefits offered by this job

Free uniforms

Health insurance

Paid time off

Vision insurance

Company car

Competitive salary

Dental insurance

Employee discounts

Job summary

ServiceMaster Restore in Baton Rouge is seeking an experienced General Manager to lead all restoration operations, from field execution to financial performance, reporting directly to ownership. This senior role oversees water, fire, mold, pack out, and reconstruction projects.

Responsibilities include leading the full restoration team, optimizing workflows, managing subcontractors and vendors, and ensuring documentation, KPI tracking, and regulatory compliance.

Qualifications

• 5+ years in restoration leadership roles.
• Hands-on TPA experience with Alacrity Services and Contractor Connection.
• Experience negotiating with adjusters on insurance claims.
• Proven ability to manage project budgets and read P&L statements.
• Experience coordinating reconstruction subcontractors and managing vendor relationships.
• Track record leading field crews, project managers and administrative staff.
• Excellent written and verbal communication with clients, carriers and ownership.
• Ability to manage multiple priorities in a fast-paced KPI-driven environment.
• Availability for weekends and storm mobilizations as needed.

Responsibilities

• Oversee all restoration projects - water mitigation, fire damage, mold remediation, contents pack out, and reconstruction coordination.
• Optimize workflows, scheduling, and service processes; monitor KPIs to improve efficiency and job throughput.
• Manage reconstruction subcontractors, vendors, fleet, facility needs, and equipment readiness.
• Ensure accurate documentation, reporting, and recordkeeping across all service lines.
• Lead storm-event mobilization, establishing a rapid response plan.
• Ensure jobs are completed on time, on budget, and in compliance with IICRC, regulatory, insurance, and safety standards.
• Maintain a safe, compliant work environment for all staff on every job site.
• Review job documentation, service delivery, and financial compliance and implement corrective actions.

Skills

Leadership

TPA experience

Budgeting & P&L

Xactimate/Jonas

Client communication

Staff development

Education

IICRC Certifications (WRT/ASD/AMRT/FSRT/OCT/HST)

Tools

Xactimate

Jonas

Job description

We are seeking an experienced, driven General Manager to lead all operations on the restoration side of our business. This is a senior leadership role responsible for the full lifecycle of water, fire, mold, pack out, and reconstruction projects — from field execution to financial performance — reporting directly to ownership

Benefits:

• Free uniforms
• Health insurance
• Paid time off
• Vision insurance
• Company car
• Competitive salary
• Dental insurance
• Employee discounts

OPERATIONS LEADERSHIP

• Oversee all restoration projects - water mitigation, fire damage, mold remediation, contents pack out, and reconstruction coordination
• Optimize workflows, scheduling, and service processes; monitor KPIs to improve efficiency and job throughput
• Manage reconstruction subcontractors, vendors, fleet, facility needs, and equipment readiness
• Ensure accurate documentation, reporting, and recordkeeping across all service lines
• Lead storm-event mobilization, including deploying teams or establishing a dedicated response plan
• Ensure jobs are completed on time, on budget, and in compliance with IICRC, regulatory, insurance, and safety standards
• Maintain a safe, compliant work environment for all staff on every job site
• Review job documentation, service delivery, and financial compliance regularly, and implement corrective actions when gaps arise

FINANCIAL & REPORTING

• Own the division P&L — revenue, expenses, margins, and profitability
• Develop budgets and forecasts with ownership and present regular performance reports
• Track job utilization, cost per service, and revenue per employee; approve expenditures and manage cost controls
• Oversee billing accuracy and collections, ensuring financial compliance on every job
• Identify growth opportunities and implement strategies to increase division revenue

CLIENT, INSURANCE & TPA RELATIONS

• Manage TPA program relationships, including Alacrity Services and Contractor Connection - maintaining preferred vendor status, meeting SLA timelines, uploading documentation (Xactimate estimates, moisture logs, photos) to portals, and managing supplements
• Serve as the primary contact for insurance adjusters on scope of loss, line items, and supplement approvals for TPA and direct claims
• Keep homeowners and property owners informed from first response through project close
• Follow TPA pricing guidelines and fee schedules while protecting job profitability
• Communicate scope changes, supplements, and project status promptly and professionally to all parties

TEAM LEADERSHIP & DEVELOPMENT

• Lead the full restoration team — field crews, project managers, and administrative staff — with clear roles, expectations, and accountability
• Direct project managers: assign jobs, review estimates and progress, and hold PMs accountable for schedule, budget, documentation, and customer communication
• Oversee administrative staff — job coordinators, estimating support, billing, and file administration — so job files move smoothly from intake through collections
• Recruit, hire, train, and coach across all roles; manage staffing and workload to meet demand
• Provide ongoing coaching, performance evaluations, and accountability to maintain a high-performing team
• Build a positive, results-driven culture, resolve personnel issues promptly, and keep engagement and retention strong

Qualifications

• 5+ years of restoration industry experience, including leadership roles
• Hands-on TPA experience with Alacrity Services and Contractor Connection — portal documentation, SLA compliance, and supplements
• Experience negotiating with adjusters on TPA and direct insurance claims
• Proven ability to manage project budgets and read P&L statements
• Experience coordinating reconstruction subcontractors and managing vendor relationshipsTrack record leading field crews, project managers, and administrative staff
• Proficiency with Xactimate and job management software (e.g. Jonas)
• Excellent written and verbal communication with clients, carriers, and ownership
• Ability to manage multiple priorities in a fast-paced, KPI-driven environment
• Availability for weekends and storm mobilizations as needed

Certification Requirements

IICRC Certifications Preferred - WRT, ASD, AMRT, FSRT, OCT, HST

Additional Information / Benefits

Minimum Age 18+ years old EEO/M/F/D/V Drug Free Workplace

Travel is required occasionally