General Manager

SERVPRO Team Miller; Fort Wayne (IN); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

401K Matching

Paid Time Off

Paid Holidays

Employee Referral Program

Customer Service Recognition Program

Competitive compensation

Job summary

SERVPRO Team Miller is seeking a General Manager to oversee daily franchise operations in Fort Wayne, IN. You will hire, train and develop a team, drive business plans and budgets, and lead restoration projects while ensuring top customer satisfaction.

Applicants should bring 3+ years of management, 2+ years in restoration, IICRC WRT/ASD certifications (Master a plus), and strong leadership. Industrial safety adherence and effective communication are essential.

Qualifications

• 3+ years of management experience
• 2+ years restoration industry experience preferred
• IICRC WRT and ASD certifications; Master designation a plus
• Reconstruction background in the industry
• Strong leadership and team-building abilities
• Ability to multitask and stay detail-oriented
• Proficient in relevant computer applications

Responsibilities

• Oversee daily franchise operations and multiple divisions
• Hire, train and develop managers and staff
• Develop annual business plans and budgets including revenue, expenses and profit margins
• Lead restoration projects and ensure high customer satisfaction
• Maintain clear communication with customers and clients
• Enforce safety training and procedure adherence
• Recruit and manage team talent

Skills

3+ years of management experience

2+ years restoration industry

Leadership skills

Multitask

Strong communication

Education

High school diploma/GED

Associates or Bachelor’s degree preferred

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

General Manager

Admin Shared Services Fort Wayne, IN, US

2 days ago Requisition ID: 1236

SERVPRO Team Miller is the leading SERVPRO team in the country - we were named Franchise of the Year in 2020 and have regularly rated in the top 5 out of 2000+ teams across the country. With over 40 territories across Illinois, Indiana, Michigan, and Florida. We service all of Metro Detroit, Saginaw/Midland Counties, Fort Wayne, Indianapolis, Chicago and Miami. Family owned and operated by the Miller Family, when you join our team you are joining our family. We are incredibly team-oriented and strive to be the best of the best - we grow from within and we prioritize training and certifications for our teammates.

Do you love helping people through difficult situations?

Then don’t miss your chance to join our team as a General Manager. In this position, you will be making a difference each and every day. We have a sincere drive toward the goal of helping make fire and water damage “Like it never even happened”!

Our team is seeking someone who is comfortable working hard in challenging situations, enjoys meeting new people, has excellent communication skills, enjoys supervising others, and is a serious multi-tasker. Seeking a candidate with a strong reconstruction background. If you are self-motivated and have superb interpersonal skills, then you’ll thrive in this work environment. Are you highly dependable and super-excited about routinely exceeding expectations? ThenYOU may be our perfect leader!

As a valued SERVPRO® employee, you will receive a competitive pay rate, with opportunity to learn and grow.

Benefits Offered

• 401K Matching
• Company Paid Life Insurance
• Paid Time Off
• Paid Holidays
• Employee Referral Program
• Customer Service Recognition Program
• Competitive compensation
• And more!

As the General Manger, you will be responsible for coordinating and overseeing the daily operations of the franchise. You'll hire, train, and develop your team, impacting their future as much as yours, while ensuring our customers and clients receive the highest quality of work and excited to refer us to others!

Key Responsibilities

• Ability to manage and monitor multiple operational divisions
• Create and maintain annual business plans and goals
• Develop annual company budget, including projected revenue, projected expenses, and desired profit margin
• Lead a team of managers as they respond to and manage restoration projects
• Ensure clear communication between customer and client to achieve the highest satisfaction possible
• Ensure job processes and procedures are followed, including safety training and guidelines
• Recruit, hire, train, and develop managers and staff

Position Requirements

• High school diploma/GED; Associates and/or Bachelor’s degree preferred
• 3+ years of management experience
• At least 2 years of restoration industry experience preferred
• IICRC certifications – WRT and ASD, Master designation a plus
• Reconstruction background in the industry
• Experience in building a strong team with tangible leadership skills
• Strong process and results driven attitude
• Ability to multitask and to remain detail orientated
• Must be knowledgeable in relevant computer applications
• Ability to lift a minimum of 50 pounds regularly, occasionally up to 100 pounds with assistance
• Ability to climb ladders, work at ceiling heights, work in tight spaces (e.g., crawl spaces, attics)
• Ability to repetitively push/pull/lift/carry objects
• Ability to work with/around cleaning agents