General Manager / Restaurant Director

crenndininggroup; San Francisco (CA); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Competitive PTO

Bonus program

401K with generous company match

Health/Dental/Vision insurance

Dining Discounts

Wellness/Education/Uniform Benefits

Employee Assistance Program (EAP)

Team Trips to Blue Belle Farm

Job summary

Crenn Dining Group in San Francisco is seeking a seasoned hospitality leader to oversee daily operations, guest services, and staff development across multiple sites. The role demands Michelin-level managerial experience, high energy, and a deep understanding of luxury hospitality.

You will train, recruit, and supervise teams, manage costs, and drive sales while upholding the company's values of humanity, sustainability, artistry and equity. Travel to other USA locations may be required.

Qualifications

• Michelin managerial experience of 2-5 years.
• High-level knowledge of luxury hospitality.
• Proven ability to lead and motivate teams.
• Exceptional guest services and communication skills.
• Operational skills in Excel, Word, and cost-management.

Responsibilities

• Ensure day-to-day operations run smoothly.
• Assist with training, recruiting, HR and administrative duties; assist GM with customer service inquiries.
• Organize, run and supervise opening/closing shifts, ensuring excellent guest and employee experience.
• Provide leadership to hourly and management teams and foster company culture.
• Respond to guest and employee needs with tact and timeliness.
• Assist in managing costs, driving sales and achieving financial goals.
• Interview, hire, onboard, train and develop BOH staff as needed.
• Inventory, order placement, and inspection of deliveries; track high-cost items.
• Promote teamwork across all teams and maintain service standards.
• Work across multiple sites with travel as needed; lift up to 50 pounds.

Skills

Michelin leadership

High Energy

Luxury hospitality

Guest services

Staff leadership

Multitasking

Food & service knowledge

Excel & cost management

Decision making

Communication & delegation

English proficiency

Travel/relocation capable

Tools

Microsoft Excel

Microsoft Word

Accounting software

Job description

About Crenn Dining Group

At Crenn, we are guided by our values of humanity, sustainability, artistry and equity. We create culinary experiences that challenge convention with a planet first mindset. Seeking to keep these values at the forefront of everything we do, we are committed to inclusion at all stages in our operation, from the purveyors we work with to the team we hire. We are an Equal Opportunity Employer and consider all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics.

Benefits

• Competitive PTO


• Bonus program


• 401K with generous company match


• Heath/Dental/Vision insurance


• Dining Discounts


• Wellness/Education/Uniform Benefits


• Employee Assistance Program (EAP)


• Team Trips to Blue Belle Farm

Qualities required:

• Michelin managerial experience of 2-5 years


• High Energy.


• Understanding of Luxury hospitality


• Warm and welcoming to both staff and guests


• Must have exceptional skills in guest services as well as staff leadership


• High functioning with an ability to multitask


• Must have an exceptional knowledge of food and service.


• Operational skills in Microsoft Excel, Word, as well as accounting and cost-management


• Strong decision-making capabilities


• High communication, collaboration, and delegation skills


• High functioning command of the English language, as well as basic knowledge of relevant languages in the field of wine.


• Proven ability to develop and maintain financial plans


• Ability to motivate and lead people, and hold employees accountable


• Strong working knowledge of operational procedures


• Candidates with the ability to travel or relocate to other areas of the USA strongly considered.

Responsibilities

• Ensure day-to-day business operations run smoothly


• Assist with training, recruiting, HR and administrative duties; assist and financials / statement preparation; and assist the GM with customer service inquiries


• Organize, run and supervise smooth and efficient daily opening and closing shifts, ensuring an exceptional guest and employee experience


• Provide guidance and leadership to hourly and management teams while fostering our culture


• Respond immediately and effectively to guest and employee needs and feedback


• Assist in managing costs, driving sales and growing the business in support of financial goals


• Partner with management team to interview, hire, onboard, train, supervise and develop all BOH employees and teams as needed


• Perform regular and ad hoc inventories of food, beverage and restaurant supplies and track high cost items; place food, beverage and restaurant supply orders; and accept and inspect deliveries


• Model and promote teamwork across all teams


• Use tact and good judgment when dealing with challenges pertaining to guests, vendors and employees, and respond with patience and courtesy


• Work a variety of days and shifts (including early mornings, late nights and weekends) at multiple sites with or without overnight travel, as needed


• Move and lift up to 10 pounds, frequently move and/or lift up to 25 pounds, occasionally move and/or lift up to 50 pounds