General Manager - Residential HVAC and Home Services

Ideal Air Conditioning and Insulation; Phoenix (AZ); On-site; USD 105,000 - 130,000; Full time

Benefits offered by this job

Health, Dental, and Vision Insurance

Company Paid Life Insurance

401(K) with Company Match

Paid Time Off

7 Paid Holidays

Company Uniform

iPhone and iPad

Job summary

Ideal Air Conditioning and Insulation is seeking a General Manager to lead its residential HVAC and home services operations in Phoenix, AZ. You will oversee sales, service, installation, and admin teams, driving profitable growth while maintaining exceptional customer experience.

We value hands-on leadership, accountability, and continuous improvement. The role offers a competitive salary and performance bonuses, plus comprehensive benefits and a collaborative culture.

Qualifications

• 5+ years leading a residential HVAC/home services company
• Proven ability to manage multiple departments
• Strong financial and KPI tracking skills
• Excellent vendor negotiation and procurement sense

Responsibilities

• Oversee day-to-day operations and profitability
• Hire, terminations, and mentoring of staff
• Set department goals and monitor KPIs
• Lead weekly management meetings
• Drive improvements in processes and service delivery

Skills

Senior management experience

Leadership and people development

Strategic planning

Customer service excellence

Financial acumen

Change management

Tools

ServiceTitan

Microsoft Word

Excel

Google Workspace

Job description

General Manager - Residential HVAC and Home Services

Lead a Growing, Award-Winning HVC Company

Ideal Air Conditioning and Insulation | Phoenix, AZ

Ideal Air condition and Insulation is an established, locally owned residential HVAC and home performance company serving homeowners throughout the Phoenix metro area. We're now looking for a General Manager who can help us continue growing while maintaining the culture and quality that set us apart.

For nearly two decades, we have built our reputation on exceptional craftsmanship, honest services, strong customer relations, and taking care of our employees. We are locally owned- not private equity - and are looking for an experienced General Manager to help lead our next phase of growth.

Position Overview:

Will oversee the company's day-to-day operations, including the sales, service, installation, and administrative departments. Working directly with ownership, this individual will be responsible for developing leaders, improving operational performance, strengthening accountability, and driving profitable growth while maintaining the exceptional customer experience and quality standards that have made us successful.

This is an opportunity to make a meaningful impact, help shape the future of the company, and lead a team that values quality, accountability, continuous improvement, and sustainable growth.

Pay:

$105,000 - $130,000 per year, Salary + performance bonus based on company gross profit

Work Schedule:

Monday through Friday

Benefits:

• Health, Dental, and Vision Insurance
• Company Paid Life Insurance
• 401(K) with Company Match
• Paid Time Off
• 7 Paid Holidays
• Company Unform
• iPhone and iPad

What You Will Be Doing:

• Day-to-day operations of the business, profitability and accountability
• Supervisory responsibilities, such as hiring, terminations and mentoring
• Hold department manager accountable and KPI's
• Customer Service
• Oversee negotiation of pricing with vendors and suppliers
• Recruit, hire, and develop high-performing employees
• Review profit and loss and make strategic decisions
• Work directly with ownership team on long-term strategic planning
• Lead weekly management meetings
• Work with management team to improve overall internal efficiencies of company including process, procedures and policies
• Ensure Service Titan is being utilized accurately and consistently across all departments
• Help evaluate and implement additional home-service trades or business lines
• Build a culture of accountability and continuous improvement

What We Are Looking For:

• 5 + years of senior management experience leading a residential HVAC, plumbing, electrical, roofing, or similar home services company
• Proven experience managing multiple departments
• Proficiency in Microsoft office - Word, Excel, Google Workspace
• Strong understanding of financial statements, budgets, gross margins, labor efficiency and operational KPI's
• Ability to coach managers - not just employees
• Experience growing revenue, while improving profitability
• Experience in adding a new trade - a major plus
• Advanced customer service experience
• Advanced communication skills
• Organized with excellent follow up skills
• Comfortable using AI tools to improve productivity and efficiency
• A proactive leader who challenges the status quo and consistently looks for ways to improve business.

What Success Looks Like:

• Department managers understand their goals and are consistently held accountable
• Sales, service, installation, and office operations work together effectively
• Revenue and profitability grow without sacrificing workmanship or customers satisfaction
• Operational problems are identified and resolved before they become larger issues
• Employees receive clear expectations, coaching, and support
• Processes are documented, flowed, and continuously improved
• Ownership is able to focus more heavily on long-term strategies rather than daily operations issues

Candidates will be required to pass a background check and drug test upon being given a conditional offer of employment.