General Manager

T3 Services Group; Albuquerque (NM); On-site; USD 100,000 - 150,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Pet Insurance

401k with 4% company match

PTO, Holidays, Wellness Time, and Par*

Company vehicle allowance

Job summary

B Carlson Heating, Cooling, & Plumbing in Albuquerque seeks a General Manager to lead the branch, drive performance, and cultivate an exceptional customer and employee experience.

The role oversees HVAC, Plumbing, and support teams, shaping a high-impact culture focused on accountability, growth, and results. A strong track record in home services and leadership is essential for success.

Qualifications

• 5+ years in Operations Manager, General Manager, or senior leadership roles.
• Experience in the home services industry is required.
• Proven ability to lead multiple departments and large teams.

Responsibilities

• Lead the overall branch operation across HVAC, Plumbing, Customer Service, Dispatch, Tech / Install teams.
• Build and maintain a high-performing leadership team focused on accountability and results.
• Foster culture through daily huddles, meetings, coaching, and employee engagement.
• Partner with Recruiting to ensure strong hiring pipelines across all departments.
• Oversee processes to ensure service, sales, installation, and operations standards.
• Review KPIs, branch scorecards, and financials to identify opportunities and challenges.
• Manage P&L and ensure revenue, margin, and efficiency targets are met.
• Maintain customer satisfaction, online reviews, and NPS performance.

Skills

Leadership

P&L management

Budgeting & KPIs

Team development

Customer service

Education

Bachelor’s Degree in Business or related field preferred

Tools

ServiceTitan

Microsoft Office

Job description

For over 50 years B Carlson Heating, Cooling, & Plumbing has proudly served the Albuquerque community with trusted HVAC and plumbing services. We are known for taking care of our customers, supporting our employees, and creating a culture where people can grow and succeed.

We are looking for a General Manager who can lead the branch, inspire the team, and help take the business to the next level.

This is a high-impact leadership role responsible for driving performance across all departments while building a strong culture focused on accountability, customer service, employee development, and growth.

The Good Stuff

• Competitive base salary $100,000-$150,000 plus a bonus plan
• Medical, Dental, and Vision Insurance
• Pet Insurance and more...
• 401k with 4% company match
• PTO, Paid Holidays, Paid Wellness Time, and Paid Parental Leave
• Company vehicle allowance
• Opportunity to lead a growing business with strong local brand recognition

What You’ll Do

• Lead the overall branch operation across HVAC, Plumbing, Customer Service, Dispatch, Tech / Install teams
• Build and maintain a high-performing leadership team focused on accountability, employee development, and results
• Create a strong culture through daily huddles, team meetings, 1:1s, coaching, and employee engagement
• Partner with Recruiting to ensure strong hiring pipelines across all departments
• Ensure all service, sales, installation, and operational processes are being followed consistently
• Review daily pace reports, KPIs, department scorecards, and branch financials to identify opportunities and challenges
• Manage the P&L and ensure departments are meeting revenue, margin, and efficiency goals
• Maintain strong customer satisfaction, online reviews, and NPS performance
• Resolve escalated customer concerns quickly and professionally
• Partner with leadership on pricing, budgeting, vendor relationships, staffing, and growth initiatives
• Oversee branch meetings, daily huddles, and weekly department meetings to ensure teams stay aligned and focused
• Develop future leaders and build a management pipeline for long-term success
• Champion the B Carlson brand and help create an outstanding experience for both employees and customers

What You Need

• High School Diploma or GED required
• Bachelor’s Degree in Business or related field preferred, but not required
• 5+ years of Operations Manager, General Manager, or senior leadership experience required
• Prior experience in the home services industry is required
• Experience leading multiple departments and large teams is required
• Strong understanding of P&L management, KPIs, budgeting, and operational performance
• Experience in a fast-paced, entrepreneurial environment
• ServiceTitan experience preferred
• Strong Microsoft Office skills, especially Excel and Word
• Strong communication, leadership, coaching, and problem-solving skills
• Ability to build culture, hold teams accountable, and develop future leaders

If you are passionate about people, performance, and creating a world-class customer experience, we want to talk to you.