General Manager (QSR) - Dunkin

Applegreen Group; Allentown (Lehigh County); On-site; USD 55,000 - 75,000; Full time

Job summary

A leading company in travel plaza operations is seeking a General Manager for a QSR. In this role, you will oversee daily operations, develop teams, and ensure compliance with standards to drive customer satisfaction and profitability. Strong leadership and problem-solving skills are essential for success in this fast-paced environment.

Benefits

Flexible Schedules

Medical/Dental/Vision Insurance

Paid Time Off

401(k) with Company Match

Earned Wage Access – Pay on Demand

Education Assistance

Employee Referral Bonus

Meal Discount

Pet Insurance

Qualifications

• 2+ years supervisory experience in a QSR is required.
• Availability to work around 50 hours/week including days, nights, weekends, and holidays.
• Ability to stand, walk, bend, lift, and carry at least 20 pounds.

Responsibilities

• Manage daily operations and profitability of a food and beverage concept.
• Lead daily activities to achieve sales, service speed, customer satisfaction, and food safety standards.
• Recruit, develop, and retain a strong team; handle hiring, coaching, and disciplinary actions.

Skills

Team management

Problem-solving

Delegation

Judgment

Discretion

Proficient in computer skills

Education

High school diploma or GED

Tools

ServSafe Certification

Job description

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About Applegreen

At Applegreen, we operate over 80 travel plazas across the Northeast and Midwest, providing convenience, comfort, retail, and a wide range of food options such as Auntie Anne’s, Burger King, Chick-fil-A, Cinnabon, Dunkin Donuts, Panda Express, Panera, Popeyes, Pret, Shake Shack, Starbucks, and more.

Our Core Values

• Our customers and communities are at the heart of everything we do.
• We value and develop our people.
• We are driven by pace, passion, and performance.
• We seek opportunities and embrace change.

Benefits

• Flexible Schedules
• Medical/Dental/Vision Insurance
• Paid Time Off
• 401(k) with Company Match
• Earned Wage Access – Pay on Demand
• Education Assistance
• Employee Referral Bonus
• Meal Discount
• Pet Insurance

What You’ll Do

As the General Manager of a QSR, you will manage the daily operations and profitability of a food and beverage concept inside a travel plaza on a major highway. You will lead a team to meet or exceed financial and performance targets.

• Lead daily activities of associates and managers to achieve sales, service speed, customer satisfaction, and food safety standards.
• Maintain budgets, inventory, food and labor costs, and reporting.
• Ensure compliance with brand standards and food safety regulations.
• Create a positive work culture focused on learning, development, and recognition.
• Recruit, develop, and retain a strong team, managing staffing levels.
• Handle hiring, coaching, training, promotions, disciplinary actions, and terminations.
• Monitor cash handling policies and procedures.
• Ensure adherence to company policies and legal regulations.
• Address customer issues professionally and promptly.
• Collaborate with support partners like HR, Finance, and Maintenance.
• Maintain good relationships with vendors and the community.

Essential Experience & Skills

• Ability to lead in a fast-paced environment.
• Team management, delegation, and problem-solving skills.
• Judgment and discretion in resolving issues.
• Proven track record of driving growth and satisfaction.
• Proficient in computer skills.
• ServSafe Certification preferred.

Requirements

• High school diploma or GED.
• 2+ years supervisory experience in a QSR.
• Availability to work around 50 hours/week including days, nights, weekends, and holidays.
• Consistent attendance and punctuality.
• Ability to stand, walk, bend, lift, and carry at least 20 pounds.
• Occasional travel to support other locations.

This list is not exhaustive, and responsibilities may change based on business needs. The employer is an Equal Opportunity Employer and maintains a drug-free workplace.