General Manager, Property Ops & Growth

Lancaster Campus; Tucson (AZ); On-site; USD 90,000 - 120,000; Full time

Job summary

Lancaster Campus in Tucson, AZ is seeking an experienced General Manager to lead all operational aspects of a student housing property and ensure customer satisfaction, fiscal stability and asset condition.

The role requires supervisory experience, knowledge of property management regulations, and the ability to manage budgets, resident programs and staff performance in a fast-paced environment.

Qualifications

• Bachelor degree plus three or more years of supervisory experience in a property or housing management position, or an equivalent combination of related education and experience
• Accredited Residential Manager (Institute of Real Estate Management) or Certified Apartment Manager (Building Owners and Management Association) or willingness to obtain within one year of hire
• Real Estate license is desirable
• Valid driver’s license and current automobile insurance
• Computer skills and math ability
• Accurate typing and record keeping
• Proficient in Microsoft Word, Excel and Outlook
• Knowledge of Entrata is required
• Ability to follow through with all necessary paperwork and ensure all deadlines are met
• Excellent customer service skills
• Ability to communicate effectively and professionally while operating in a fast paced environment
• Excellent skills in the management and motivation of people

Responsibilities

• Manage all actions that involve and/or influence the property
• Review occupancy reports to ensure that they are in accordance with applicable laws, rules and regulations
• Conduct surveys of local rental rates and participate in establishing rental rates
• Conduct analyses of operating expenses
• Create and implement an innovative management plan including an operating and capital budget
• Study housing demands and recommend new policies and physical changes as appropriate to remain competitive
• Implement resident retention programs
• Direct the administrative activities of office staff
• Establish performance goals for the on-site staff and direct staff toward their completion
• Coordinate and supervise activities of all contracted services
• Physically inspect the property daily or assign qualified personnel to perform the task in absence
• Prepare and review all periodic reporting, either routine or unscheduled
• Keep supervisors, clients and owners advised of significant operating problems and deviations from the management plan
• Report accidents, environmental issues and possible legal problems immediately
• Assume accountability to the owners, clients and regulatory agencies that govern the interests of the property
• Provide first-class customer service to residents
• Select, train, motivate, coach, counsel and discipline on-site personnel
• Recommend personnel hires, transfers, promotions, terminations and applicable compensation
• Complete annual employee performance evaluations
• Provide leadership, supervision and support for resident/community directors and student resident/community advisors
• Establish effective working relationships with safety and health officials
• Actively network in local professional and civic organizations, as well as with local higher education officials
• Manage the property’s public relations
• Exercise effective risk management; identify and correct potential liability issues, minimize exposure and losses
• Investigate resident disturbances, violations and/or complaints; resolve problems in accordance with established laws and regulations
• Manage resident issues involving needs for mediation and adjudication
• Manage evictions and resident unit transfers as needed
• Participate in due diligence process if property is acquired/sold

Skills

Supervisory experience

Customer service

Communication

Leadership

Time management

Problem solving

Risk management

Education

Bachelor degree or higher

Accredited Residential Manager or Certified Apartment Manager or willingness to obtain within 1 year

Real Estate license desirable

Tools

Entrata

Microsoft Word

Microsoft Excel

Microsoft Outlook

Typing

Job description

Lancaster Campus in Tucson, AZ is seeking an experienced General Manager to lead all operational aspects of a student housing property and ensure customer satisfaction, fiscal stability and asset condition.

The role requires supervisory experience, knowledge of property management regulations, and the ability to manage budgets, resident programs and staff performance in a fast-paced environment.