Property Operations Leader

Campus Apartments; Tucson (AZ); On-site; USD 60,000 - 80,000; Full time

Job summary

Campus Apartments seeks a Property Manager to oversee all operational phases of a Tucson property, ensuring customer satisfaction, fiscal stability, and asset condition. You will lead on-site staff, manage budgets, and coordinate contracted services to deliver excellent resident experiences.

The role requires a Bachelor's degree with supervisory experience or equivalent, plus relevant licenses or certifications.

Qualifications

• Bachelor degree plus three or more years of supervisory experience in a property or housing management position, or an equivalent combination of related education and experience
• Accredited Residential Manager (Institute of Real Estate Management) or Certified Apartment Manager (Building Owners and Management Association) or willingness to obtain within one year of hire
• Real Estate license is desirable

Responsibilities

• Manage all actions that involve and/or influence the property
• Review occupancy reports to ensure compliance with laws, rules and regulations
• Conduct surveys of local rental rates and participate in establishing rental rates
• Conduct analyses of operating expenses
• Create and implement an innovative management plan including an operating and capital budget
• Study housing demands and recommend new policies and physical changes as appropriate to remain competitive
• Implement resident retention programs
• Direct the administrative activities of office staff
• Establish performance goals for the on‑site staff and direct staff toward their completion
• Coordinate and supervise activities of all contracted services
• Physically inspect the property daily or assign qualified personnel to perform the task in absence
• Prepare and review all periodic reporting, either routine or unscheduled
• Keep supervisors, clients and owners advised of significant operating problems and deviations from the management plan
• Report accidents, environmental issues and possible legal problems immediately
• Assume accountability to the owners, clients and regulatory agencies that govern the interests of the property
• Provide first‑class customer service to residents
• Select, train, motivate, coach, counsel and discipline on‑site personnel
• Recommend personnel hires, transfers, promotions, terminations and applicable compensation
• Complete annual employee performance evaluations
• Provide leadership, supervision and support for resident/community directors and student resident/community advisors
• Establish effective working relationships with safety and health officials
• Actively network in local professional and civic organizations, as well as with local higher education officials
• Manage the property’s public relations
• Exercise effective risk management; identify and correct potential liability issues, minimize exposure and losses
• Investigate resident disturbances, violations and/or complaints; resolve problems in accordance with established laws and regulations
• Manage resident issues involving needs for mediation and adjudication
• Manage evictions and resident unit transfers as needed
• Participate in due diligence process if property is acquired/sold

Skills

Leadership

Customer service

Communication

Staff supervision

Budgeting

Property management

Time management

Problem solving

Education

Bachelor's degree

IR EM/ CAM certification

Real Estate license (desirable)

Tools

Entrata

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Campus Apartments seeks a Property Manager to oversee all operational phases of a Tucson property, ensuring customer satisfaction, fiscal stability, and asset condition. You will lead on-site staff, manage budgets, and coordinate contracted services to deliver excellent resident experiences.

The role requires a Bachelor's degree with supervisory experience or equivalent, plus relevant licenses or certifications.