General Manager: Property Managment

Ultimate Staffing; Marlborough (MA); On-site; USD 85,000 - 115,000; Full time

Job summary

Ultimate Staffing seeks a General Manager to oversee daily operations for a portfolio of residential communities in Marlborough, MA. This hands-on leadership role oversees a team of ~10, drives service delivery, financial oversight, and vendor management while ensuring client satisfaction.

The role requires 5+ years in property management with leadership experience, knowledge of MA condo/regulations, and strong communication skills. Travel within New England may be required.

Qualifications

• 5+ years of property management or community association management experience.
• 2+ years of leadership or supervisory experience.
• Strong knowledge of budgeting, financial reporting, vendor management, and collections.
• Experience managing association boards and homeowner communications.
• Knowledge of Massachusetts condominium/association regulations.

Responsibilities

• Lead day-to-day operations for a portfolio of community associations.
• Manage, coach, and develop a team of property managers, finance, and support staff.
• Monitor service levels, response times, work orders, and operational performance metrics.
• Oversee vendor relationships, bidding processes, contracts, and maintenance programs.
• Ensure accuracy of financial reporting, budgeting, AP/AR, collections, and annual planning.
• Serve as the primary escalation point for boards, homeowners, and vendors.
• Improve processes, workflows, and operational efficiencies.
• Personally manage a small portfolio of associations and attend board meetings as needed.

Skills

Leadership

Budgeting

Communication

Team development

Vendor management

Education

Bachelor's degree or equivalent experience

Tools

Property management software

MS Office / Google Workspace

Job description

General Manager: Property Management

Location: Marlborough, MA

Job Type: Full-Time, Exempt

Salary: $100,000 annually

About the Opportunity

A growing New England-based property and community association management company is seeking an experienced General Manager to oversee daily operations, lead a team of approximately 10 employees, and ensure exceptional service delivery across a portfolio of residential communities. This is a hands‑on leadership role focused on operational excellence, team development, financial oversight, vendor management, and client satisfaction.

Key Responsibilities

• Lead day-to-day operations for a portfolio of community associations
• Manage, coach, and develop a team of property managers, finance, and support staff
• Monitor service levels, response times, work orders, and operational performance metrics
• Oversee vendor relationships, bidding processes, contracts, and maintenance programs
• Ensure accuracy of financial reporting, budgeting, AP/AR, collections, and annual planning
• Serve as the primary escalation point for boards, homeowners, and vendors
• Improve processes, workflows, and operational efficiencies
• Personally manage a small portfolio of associations and attend board meetings as needed

Qualifications

Required

• 5+ years of property management or community association management experience
• 2+ years of leadership or supervisory experience
• Strong knowledge of budgeting, financial reporting, vendor management, and collections
• Experience managing association boards and homeowner communications
• Knowledge of Massachusetts condominium/association regulations
• Excellent communication, organizational, and problem‑solving skills
• Experience with property management software and Microsoft Office or Google Workspace

Preferred

• CMCA, AMS, or PCAM designation
• Massachusetts Real Estate License
• Experience with capital improvement projects and construction oversight
• Bachelor's degree or equivalent experience

Work Environment

This position is based in Marlborough, MA and requires regular travel to properties and board meetings throughout New England. Some evening meetings and occasional emergency response support may be required.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, Los Angeles County Fair Chance Ordinance, and San Francisco Fair Chance Ordinance.