General Manager - Premier NYC Events Venue Leader

Convene; New York (NY); Sur place; USD 110 000 - 120 000; Plein temps

Avantages offerts par ce poste

Health & Wellness

Time Off & Balance

Financial Growth

Development & Recognition

Community & Impact

Résumé du poste

Convene Hospitality Group seeks a seasoned General Manager for Convene 360 Madison in NYC. You will lead the venue’s strategic and daily operations across Front of House, Culinary, Event Operations, and AV to deliver high-touch experiences for clients and guests.

You’ll drive revenue, manage expenses and mentor a high-performing team to meet annual targets. The role requires balancing client service with rigorous financial oversight and compliance across a dynamic, event-driven calendar.

Qualifications

• 5+ years of senior leadership experience in event venue management, hospitality or related field.
• Proven experience overseeing an in-house culinary operation, including cost management and food safety.
• Proven track record of achieving financial targets and driving revenue growth.
• Strong operational expertise in event logistics, culinary/beverage programs and technical production.
• Exceptional leadership, communication and team-building skills.
• Ability to manage multiple priorities in a fast-paced, event-driven environment.
• Proficiency with budgeting, financial reporting and KPI analysis.
• Flexibility to work evenings, weekends and holidays to support event operations.

Responsabilités

• Provide vision, direction and day-to-day leadership for all venue departments.
• Oversee department heads and teams including Culinary, Front of House Service, Event Production, and Audio Visual.
• Foster a culture of excellence, collaboration and accountability.
• Recruit, train, mentor and develop team members to achieve goals.
• Ensure the venue is guest-ready and delivers a world-class experience.
• Oversee event logistics, setups, culinary/beverage program execution, AV production and vendor coordination.
• Collaborate with in-house culinary and service teams to deliver menus that meet CHG standards.
• Monitor and improve operational workflows for efficiency and quality.
• Implement venue policies, safety protocols, and compliance with regulations.
• Develop, manage and achieve the venue’s annual budget and profitability targets.
• Analyze financial reports, track KPIs and adjust operations to meet goals.
• Manage food and beverage costs, labor and vendor contracts to optimize costs.
• Drive strategies to increase revenue opportunities and maximize event profitability.
• Serve as senior point of contact for clients, vendors and partners.
• Support sales, culinary and production teams to ensure events meet expectations.
• Address escalated issues with professionalism and ensure client satisfaction.
• Identify opportunities for new services and venue upgrades; partner with ownership on growth strategies.

Connaissances

Leadership

Team management

Budgeting

Financial analysis

Operations management

Communication

Strategic planning

Outils

Microsoft Excel

Description du poste

Convene Hospitality Group seeks a seasoned General Manager for Convene 360 Madison in NYC. You will lead the venue’s strategic and daily operations across Front of House, Culinary, Event Operations, and AV to deliver high-touch experiences for clients and guests.

You’ll drive revenue, manage expenses and mentor a high-performing team to meet annual targets. The role requires balancing client service with rigorous financial oversight and compliance across a dynamic, event-driven calendar.