General Manager- Port St. Lucie

JETSET Pilates; Port Saint Lucie (FL); On-site; USD 45,000 - 65,000; Full time

Job summary

A fitness studio company is seeking a General Manager who will be pivotal in managing operations and developing team members. This role requires overseeing daily operations, ensuring exceptional customer service, and driving studio performance. The General Manager will also implement marketing strategies, manage schedules, and maintain positive relationships within the community. A strong leader with a passion for fitness is essential to foster growth and meet business goals.

Qualifications

• Strong leadership and relationship management skills.
• Ability to cultivate a positive and engaging environment for clients and staff.
• Experience in fitness or health-related industry preferred.

Responsibilities

• Manage day-to-day operations of the studio.
• Ensure delivery of positive customer service.
• Develop and execute local marketing initiatives.

Job description

JETSET Pilates General Managers are committed to the growth and development of their team and are passionate about sharing the brand and workout with others. The General Manager is a strong leader who is dedicated to cultivating relationships within the studio, as well as role modeling all of the qualities and attributes of an exceptional instructor.

The General Manager is expected to undergo the JETSET Pilates training program and instructs an average of 8 classes per week. The expectation of the General Manager is that in addition to instructing 8 classes per week on average, they are in the studio during class times for a minimum of 25 classes each week.

The General Manager is a multi-faceted role responsible for all aspects of studio performance, growth, and people management in the studio. They are accountable for ensuring that all areas of the business are fulfilled and are driven by achieving goals and continuing growth.

Duties and Responsibilities

• Work closely with leadership to manage day-to-day operations of the studio and implement company-wide strategies, policies, and procedures.
• Ensure the delivery of positive customer service and a fitness experience consistent with the JETSET Pilates service standards. Run reports and analyze metrics on key performance indicators, including sales, utilization, retention, expenses, and payroll.
• Develop and execute local marketing initiatives to drive client acquisition and exceed studio-specific goals.
• Ensure all client inquiries, issues, and concerns receive a positive and timely response.
• Foster relationships with the local health, fitness, and wellness communities as well as key influencers and potential corporate partners.
• Create, monitor, and maintain class and staff schedules.
• Maintain inventory for supplies, retail, and beverages as needed.
• Plan and host team meetings and social events.
• Oversee hiring of instructors and studio leads and ensure career growth.
• Drive studio performance on metrics like number of classes, utilization, first visits, and memberships