General Manager, PATL Charleston

Patl Ah Ky, Llc; Charleston, Northern (SC, KY); Hybrid; USD 70,000 - 110,000; Full time

Job summary

PATL Charleston is seeking a dynamic General Manager to lead daily operations and drive growth. You will ensure outstanding member and guest experiences, efficient facility operations, and high-performing staff across tennis, padel, and other racket sports.

The role requires strong leadership, operational management, marketing savvy, and a passion for creating an engaged, vibrant racket-sports community. You will coordinate staff, coaches, members, and ownership while upholding PATL's standards

Qualifications

• Proven experience in facility management, hospitality, sports management, or club operations.
• Leadership experience managing teams in a customer-facing environment.
• Strong organizational and multitasking skills; ability to handle a fast-paced setting.
• Excellent communication and interpersonal skills.
• Experience with scheduling systems, point-of-sale platforms, or club management software preferred.
• Passion for racket sports (padel, squash, tennis, pickleball, etc.) is a major plus.

Responsibilities

• Ensure the facility is clean, well-maintained, safe, and running efficiently at all times.
• Oversee court scheduling, programming flow, and daily operational logistics.
• Manage vendor relationships, equipment inventory, and ordering.
• Create and maintain standard operating procedures to support consistency across all departments.
• Lead, schedule, and supervise a team of approximately 10 employees, including coaches, front desk staff, event coordinators, and part-time personnel.
• Recruit, hire, train, and develop staff members aligned with PATL's values of reliability, community, and professionalism.
• Conduct performance check-ins and maintain a positive, accountable work environment.
• Foster strong communication, teamwork, and a service-oriented culture.
• Oversee tournaments, leagues, mixers, junior programs, camps, exhibitions, and special events.
• Ensure programs are well-organized, marketed, staffed, and smoothly executed.
• Build strong relationships with members, players, and the broader community.
• Ensure every member and guest receives a high-quality, welcoming experience.
• Address member questions, feedback, and concerns with professionalism and empathy.
• Help cultivate a fun, inclusive, sportsmanship-driven club culture.
• Manage budgets, payroll submission, and basic financial reporting.
• Monitor revenue streams including memberships, coaching, events, and court bookings.
• Support marketing and promotional efforts (events, social media, partnerships).
• Track KPIs and help ownership identify opportunities for growth and efficiency.

Skills

Leadership

Organization

Communication

Customer-facing experience

Team management

Facilities management

Hospitality/club ops

Racket sports passion

Tools

Scheduling systems

POS platforms

Club management software

Job description

We are seeking a dynamic, organized, and community-driven General Manager to lead daily operations and help drive the continued growth of PATL Charleston.

Qualifications

• Proven experience in facility management, hospitality, sports management, or club operations.
• Leadership experience managing teams in a customer-facing environment.
• Strong organizational and multitasking skills; ability to handle a fast-paced setting.
• Excellent communication and interpersonal skills.
• Experience with scheduling systems, point-of-sale platforms, or club management software preferred.
• Passion for racket sports (padel, squash, tennis, pickleball, etc.) is a major plus.

About PATL

PATL is a fast-growing padel and racket-sports club dedicated to building community through exceptional programming, great coaching, and a welcoming, energetic atmosphere. With expanding offerings across padel, squash, and other racket sports, PATL is committed to raising the standard for facilities in the region. Our culture values sportsmanship, reliability, leadership, and a passion for helping people enjoy the sport.

Position Overview

The General Manager oversees all day-to-day operations of PATL Charleston, ensuring an outstanding member and guest experience, efficient facility operations, strong program execution, and a high-performing staff. This role requires a combination of leadership, operational management, marketing savvy, and a passion for creating an engaged, vibrant racket-sports community.

The GM acts as the central point of communication between staff, coaches, members, and ownership, ensuring that PATL's standards and values are consistently upheld.

Key Responsibilities

Operations & Facility Management

• Ensure the facility is clean, well-maintained, safe, and running efficiently at all times.
• Oversee court scheduling, programming flow, and daily operational logistics.
• Manage vendor relationships, equipment inventory, and ordering.
• Create and maintain standard operating procedures to support consistency across all departments.
• Lead, schedule, and supervise a team of approximately 10 employees, including coaches, front desk staff, event coordinators, and part-time personnel.
• Recruit, hire, train, and develop staff members aligned with PATL's values of reliability, community, and professionalism.
• Conduct performance check-ins and maintain a positive, accountable work environment.
• Foster strong communication, teamwork, and a service-oriented culture.

Programming, Coaching, & Events

• Support the growth of padel, squash, and other racket-sports programming across all levels.
• Coordinate with coaching staff to ensure consistent quality of instruction and player experience.
• Oversee tournaments, leagues, mixers, junior programs, camps, exhibitions, and special events.
• Ensure programs are well-organized, marketed, staffed, and smoothly executed.

Membership & Community Engagement

• Build strong relationships with members, players, and the broader community.
• Ensure every member and guest receives a high-quality, welcoming experience.
• Address member questions, feedback, and concerns with professionalism and empathy.
• Help cultivate a fun, inclusive, sportsmanship-driven club culture.
• Manage budgets, payroll submission, and basic financial reporting.
• Monitor revenue streams including memberships, coaching, events, and court bookings.
• Support marketing and promotional efforts (events, social media, partnerships).
• Track KPIs and help ownership identify opportunities for growth and efficiency.
• Competitive salary based on experience.
• Potential performance-based incentives.
• Access to PATL facilities, programs, and events.
• Opportunities for professional growth as PATL expands.