General Manager

TOGETHXR; Mesa, Northern (AZ, KY); Hybrid; USD 100,000 - 180,000; Full time

Job summary

TOGETHXR is seeking a dynamic leader to oversee a racquet-sports facility in Mesa, AZ. The role focuses on owning the P&L, expanding memberships, and growing revenue through programming such as leagues, clinics, and camps.

You will drive court utilization, plan and execute events, and recruit and mentor staff to deliver exceptional member experiences in a high-visibility, on-site role.

Qualifications

• Proven experience operating a racquet-sports, fitness, hospitality, recreation, or similar customer-facing business.
• Demonstrated P&L, budget, revenue, or significant financial management experience.
• Track record of growing membership, sales, revenue, or customer participation.
• Experience building and managing programming such as leagues, clinics, lessons, camps, or academies.
• Experience hiring, leading, and developing a customer-facing team.
• Strong sales and relationship-building skills.
• Willingness to be on-site and highly visible, including evenings and weekends when the business requires it.

Responsibilities

• Own the facility's P&L, budget, revenue growth, expenses, and profitability.
• Drive membership: Build, sell, onboard, and retain a strong membership base.
• Grow programming: Develop leagues, clinics, lessons, academies, camps, drills, and other revenue-generating programs.
• Maximize court utilization: Create strategies that keep courts active and revenue-producing.
• Lead events: Plan and execute tournaments, corporate events, community events, and PPA activations.
• Build the team: Recruit, develop, and lead teaching professionals and facility staff.
• Create the community: Establish the facility as a premier pickleball destination in the Mesa/Phoenix market.
• Be the face: Represent the PPA brand and create an exceptional experience for members, guests, and players.

Skills

P&L management

Budgeting

Revenue growth

Membership growth

Sales

Relationship building

Team leadership

Customer-facing

Job description

What You'll Do

• Own the Business: Lead the facility's P&L, budget, revenue growth, expenses, and profitability.


• Drive Membership: Build, sell, onboard, and retain a strong membership base.


• Grow Programming: Develop leagues, clinics, lessons, academies, camps, drills, and other revenue-generating programs.


• Maximize Court Utilization: Create strategies that keep courts active and revenue-producing.


• Lead Events: Plan and execute tournaments, corporate events, community events, and PPA activations.


• Build the Team: Recruit, develop, and lead teaching professionals and facility staff.


• Create the Community: Establish the facility as a premier pickleball destination in the Mesa/Phoenix market.


• Be the Face: Represent the PPA brand and create an exceptional experience for members, guests, and players.

Required:

• Proven experience operating a racquet-sports, fitness, hospitality, recreation, or similar customer-facing business.


• Demonstrated P&L, budget, revenue, or significant financial management experience.


• Track record of growing membership, sales, revenue, or customer participation.


• Experience building and managing programming such as leagues, clinics, lessons, camps, or academies.


• Experience hiring, leading, and developing a customer-facing team.


• Strong sales and relationship-building skills.


• Willingness to be on-site and highly visible, including evenings and weekends when the business requires it.

Strongly preferred:

• Pickleball or tennis facility management experience.


• Experience managing a multi-court racquet facility.


• Director of Racquet Sports, Director of Tennis, Club GM, or similar leadership experience.


• PTR, PPR, USPTA, or other recognized racquet-sports certification.


• Teaching-professional background combined with business or management experience.


• Experience running tournaments or large-scale events.


• Existing relationships within the pickleball or tennis community.

Based out of Mesa, Arizona.