General Manager

PPA Tour; Mesa (AZ); On-site; USD 90,000 - 150,000; Full time

Job summary

PPA Tour is opening a flagship pickleball facility in Mesa, Arizona, and seeks an entrepreneurial General Manager to build and lead the business from the ground up. This revenue-first leadership role requires owning the P&L, driving membership, growing programming, maximizing court utilization, and leading events in a community-driven setting.

You will recruit and lead teaching professionals and staff, create engaging leagues and clinics, and establish the venue as the premier pickleball

Qualifications

• Experience operating a racquet-sports, fitness, hospitality, recreation, or similar customer-facing business.
• Proven P&L, budget, revenue, or significant financial management experience.
• Track record of growing membership, sales, revenue, or customer participation.
• Experience building and managing programming such as leagues, clinics, lessons, camps, or academies.
• Experience hiring, leading, and developing a customer-facing team.
• Strong sales and relationship-building skills.
• Willingness to be on-site and highly visible, including evenings and weekends when the business requires it.

Responsibilities

• Own the facility's P&L, budget, revenue growth, expenses, and profitability.
• Build, sell, onboard, and retain a strong membership base.
• Develop leagues, clinics, lessons, academies, camps, drills, and other revenue-generating programs.
• Create strategies to keep courts active and revenue-producing.
• Plan and execute tournaments, corporate events, community events, and PPA activations.
• Recruit, develop, and lead teaching professionals and facility staff.
• Establish the facility as a premier pickleball destination in the Mesa/Phoenix market.
• Represent the PPA brand and create an exceptional experience for members, guests, and players.

Skills

P&L management

Membership growth

Revenue growth

Team leadership

Sales skills

Relationship building

On-site presence

Job description

We're opening a flagship PPA pickleball facility in Mesa, Arizona, and we're looking for an entrepreneurial General Manager to build and lead the business from the ground up.

This is a revenue-first leadership role for someone who wants to own the results - not simply manage the facility. You'll be responsible for building a thriving business through membership, programming, court utilization, events, and community. If you're a racquet-sports operator who loves building teams, growing revenue, and creating communities, this is your opportunity to put your stamp on our flagship facility!

What You'll Do

• Own the Business: Lead the facility's P&L, budget, revenue growth, expenses, and profitability.
• Drive Membership: Build, sell, onboard, and retain a strong membership base.
• Grow Programming: Develop leagues, clinics, lessons, academies, camps, drills, and other revenue-generating programs.
• Maximize Court Utilization: Create strategies that keep courts active and revenue-producing.
• Lead Events: Plan and execute tournaments, corporate events, community events, and PPA activations.
• Build the Team: Recruit, develop, and lead teaching professionals and facility staff.
• Create the Community: Establish the facility as a premier pickleball destination in the Mesa/Phoenix market.
• Be the Face: Represent the PPA brand and create an exceptional experience for members, guests, and players.

Required:

• Proven experience operating a racquet-sports, fitness, hospitality, recreation, or similar customer-facing business.
• Demonstrated P&L, budget, revenue, or significant financial management experience.
• Track record of growing membership, sales, revenue, or customer participation.
• Experience building and managing programming such as leagues, clinics, lessons, camps, or academies.
• Experience hiring, leading, and developing a customer-facing team.
• Strong sales and relationship-building skills.
• Willingness to be on-site and highly visible, including evenings and weekends when the business requires it.

Strongly preferred:

• Pickleball or tennis facility management experience.
• Experience managing a multi-court racquet facility.
• Director of Racquet Sports, Director of Tennis, Club GM, or similar leadership experience.
• PTR, PPR, USPTA, or other recognized racquet-sports certification.
• Teaching-professional background combined with business or management experience.
• Experience running tournaments or large-scale events.
• Existing relationships within the pickleball or tennis community.