General Manager - Parsippany

JETSET Pilates; Parsippany-Troy Hills (NJ); On-site; USD 50,000 - 70,000; Full time

Job summary

A fitness studio is seeking a General Manager to lead operations and drive growth. The successful candidate will manage day-to-day activities, develop local marketing strategies, and foster community relationships. The role demands a dedication to customer service excellence and strong leadership skills to nurture team development. Ideal applicants should have experience in analyzing performance metrics and implementing strategies to achieve business goals. This position requires attendance during class times, estimated at 30 classes per week.

Qualifications

• Strong leader dedicated to team growth and development.
• Ability to analyze performance metrics and drive sales.
• Experience in customer service within the fitness industry.

Responsibilities

• Manage day-to-day operations and implement strategies.
• Ensure positive customer service and fitness experience.
• Analyze key performance indicators and report outcomes.
• Develop local marketing initiatives for client acquisition.
• Oversee hiring and ensure staff career growth.

Skills

Leadership

Customer service

Data analysis

Marketing

Relationship building

Job description

JETSET Pilates General Managers are committed to the growth and development of their team and are passionate about sharing the brand and workout with others. The General Manager is a strong leader who is dedicated to cultivating relationships within the studio.

The expectation of the General Manager is that they are in the studio during class times for a minimum of 30 classes each week.

The General Manager is a multi-faceted role responsible for all aspects of studio performance, growth, and people management in the studio. They are accountable for ensuring that all areas of the business are fulfilled and are driven by achieving goals and continuing growth.

• Work closely with leadership to manage day-to-day operations of the studio and implement company-wide strategies, policies, and procedures.
• Ensure the delivery of positive customer service and a fitness experience consistent with the JETSET Pilates service standards.
• Run reports and analyze metrics on key performance indicators, including sales, utilization, retention, expenses, and payroll.
• Develop and execute local marketing initiatives to drive client acquisition and exceed studio-specific goals.
• Ensure all client inquiries, issues, and concerns receive a positive and timely response.
• Foster relationships with the local health, fitness, and wellness communities as well as key influencers and potential corporate partners.
• Create, monitor, and maintain class and staff schedules.
• Maintain inventory for supplies, retail, and beverages as needed.
• Plan and host team meetings and social events.
• Oversee hiring of instructors and studio leads and ensure career growth.
• Drive studio performance on metrics like number of classes, utilization, first visits, and memberships.