General Manager - Niles

WeDriveU; Niles (IL); On-site; USD 95,000 - 130,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

401(k) with 4% employer match

Paid holidays

Unlimited PTO

Commuter benefits

Employee Assistance Program

Job summary

WeDriveU is seeking a General Manager to lead operations, supervise drivers, and drive client-focused strategies. You will oversee SOP implementation, staffing decisions, safety adherence, and performance reporting to ensure high-quality transportation services.

The role emphasizes strong leadership, cross-functional collaboration, and a proactive approach to optimizing ridership and service reliability across multiple locations in the United States.

Qualifications

• 5+ years of experience in Operations Management.
• Licensed Class B driver (Passenger and Air brakes endorsement).
• Bachelor’s degree or equivalent.
• Experience in public or private transportation demand management (TDM).

Responsibilities

• Supervise the daily activities of drivers and develop SOPs per client and WeDriveU policies.
• Serve as main client contact and attend meetings and conference calls as needed.
• Make staffing decisions and communicate them to drivers and client management.
• Hire, interview, road test, train and develop new drivers.
• Ensure compliance with all company policies and maintain safety standards.
• Review on-site records, reports and inspections for accuracy and submission.
• Analyze ridership data and propose route changes as needed.
• Attend weekly client meetings and respond to feedback from client staff.

Skills

Organization & time management

Communication skills

Google Workspace

Microsoft Office

Teamwork & independence

Education

Bachelor's degree or equivalent

Tools

Google Workspace

Microsoft Office

Job description

WeDriveU is the leader in shared mobility solutions that connect communities, campuses, and workplaces. WeDriveU operates private shuttle and public transit systems across the U.S serving millions of passenger journeys a year. The company's 5,500+ team members operate 4,000 vehicles across 55 U.S. locations, providing safe, reliable and sustainable options as part of a global family of brands serving more than 1 billion bus and rail passengers on four continents. Visit wedriveu.com to learn more about our company, clients and career opportunities.

Job Description

The General Manager will report to the COO and is responsible for managing and developing team members and formulating and executing account strategy. Additionally, this role will require a thoughtful leader and confident decision maker with ability to measure and monitor performance.

Duties And Responsibilities

• Supervise the daily activities of all drivers and oversee the development and implementation of standard operating procedures as directed by the Client and WeDriveU company policies.
• Be the main point of contact for our client and attend meetings and conference calls as needed.
• Make logistical coverage/staffing decisions and communicate them effectively to the rest of the team (drivers and client management)
• Hire (interviews, road tests, etc.), train and develop new drivers.
• Ensure compliance with all company policies.
• Report and follow up on any maintenance issues with vendor.
• Review documentation to ensure all required onsite records, reports, and inspections (pre/post-trip) are complete, accurate and submitted per established procedures.
• Reinforce safety awareness in a manner that promotes cooperation and improved morale.
• Conducts work area inspections and assists in all accident/injury/vehicle damage investigations.
• Analyze and interpret ridership numbers and suggest route changes accordingly.
• Attend weekly client meetings; listen to feedback from client and their employees and react accordingly.
• Additional duties and responsibilities may apply.

Skills Required And Physical Demands

• Excellent organization and time management/multi-tasking skills (comfortable in an ambiguous and fast-paced environment, operating at both strategic and tactical levels)
• Excellent written and oral communication and interpersonal skills
• Working knowledge of Google Workspace and Microsoft Office
• Ability to work independently and as part of team
• Additional skills and physical demands may apply

Education And Qualifications

Hard Requirements

• 5+ years' experience Operations Management

Preferred Requirements

• Licensed Class B driver (Passenger and Air brakes endorsement).
• Bachelor’s degree or equivalent.
• Work experience in public or private alternative transportation demand management (TDM)

We Offer

Physical Health

• Exceptional Medical, Dental, Vision, and Life Insurance benefits

Financial Health

• Competitive compensation packages
• 401(k) with 4% employer match
• Financial Wellness Tool
• Commuter Benefits

Emotional Health

• Employee Assistance Program (EAP)
• Unlimited PTO
• Paid holidays
• Pet & Legal Insurance

Personal Development

• On-the-job training and skills development
• Internal transfer opportunities for career growth
• Benefits vary by position and location

WeDriveU is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment free of discrimination or harassment where thoughts and ideas of all employees are appreciated and respected. We value excellence and recognize that by respecting the diverse backgrounds, skills, and perspectives of our workforce, we will sustain a competitive advantage and remain an employer of choice. We also see diversity as more than policies; it is imperative for enabling us to attract, retain and develop the best talent available.