General Manager, Multi-Site Service Operations

Aramark; Chattanooga (TN); On-site; USD 120,000 - 180,000; Full time

Job summary

Aramark in Chattanooga, TN is seeking a Director of Operations/General Manager to oversee contracted services across multiple sites, driving service quality and financial performance. You will lead a team, manage client relationships, and ensure compliance with safety standards and contractual obligations.

The role emphasizes operational leadership, budget oversight, and the ability to optimize service delivery for diverse client needs within a major services organization.

Qualifications

• Bachelor's degree preferred in Food Service, Hospitality, Facilities, or Business Management.
• Ability to focus on client and customer services, entrepreneurship, and growing a business.
• Interpersonal skills to communicate with clients, senior management, and support staff.
• Comfortable reading and implementing contractual requirements and OP terms.
• Experience in service industry, contract services, or hospitality environment.
• Proven ability to lead through other managers.
• Experience creating and managing a department budget and financial controls.

Responsibilities

• Leads a team that provides operational expertise in contracted services with hands-on execution management.
• Manages client and community relationships at the location to provide optimal service and drive satisfaction.
• Builds and leads a management team capable of carrying out objectives.
• Recommends methods and resources for service improvement and growth based on contractual obligations.
• In partnership with Finance, manages a budget and designs improvements to optimize financial performance.
• Ensures compliance with local, state, and federal regulations and maintains records and reports.
• Adheres to Aramark's standards of operation including safety and Business Conduct Policy.

Skills

Leadership

Client relationships

Budget management

Strategic planning

Communication

Education

Bachelor's degree (Food Service/Hospitality/Facilities/Business)

Job description

Aramark in Chattanooga, TN is seeking a Director of Operations/General Manager to oversee contracted services across multiple sites, driving service quality and financial performance. You will lead a team, manage client relationships, and ensure compliance with safety standards and contractual obligations.

The role emphasizes operational leadership, budget oversight, and the ability to optimize service delivery for diverse client needs within a major services organization.