General Manager - Midland

NCG Cinemas; Midland (MI); On-site; USD 75,000 - 110,000; Full time

Job summary

NCG Cinemas in Midland, MI seeks a General Manager to lead operations on the floor, greet guests, support staff, and ensure flawless execution of events, presentation, and overall operations.

The GM will manage the leadership team, drive sales targets, guest satisfaction, and community partnerships while maintaining high standards of hospitality, safety, and brand presentation.

Qualifications

• 3–5+ years of leadership experience in a high-volume environment.
• Strong financial acumen and understanding of presentation standards.
• Proven track record in event execution and community relations.

Responsibilities

• Recruit, hire, and schedule staff; build a culture of hospitality, accountability, and recognition.
• Deliver on sales targets, cost of goods sold (COGS), labor, and controllable expenses.
• Oversee planning and execution of in-house events; meet and greet event organizers; troubleshoot in real time.

Skills

Leadership

Financial acumen

Event execution

Community relations

Job description

Location: Midland, MI, 48640

Role Summary

Set the tone as the ultimate host and operator-in-chief. The General Manager (GM) is a working manager—present on the floor, greeting guests, supporting staff, and ensuring flawless execution of operations, events, and presentation.

Reports To: Regional Manager

Direct Reports: Assistant General Manager, Operations Manager, Shift Managers, Housekeeping Lead

NCG 2.0 Mindsets

• Heartfelt Hospitality Above All Else
• Generosity Creates Community
• Details Matter
• Joy is Contagious
• Lead with Integrity & Heart

Key Responsibilities

People & Culture

• Recruit, hire, and schedule staff.
• Coach the leadership bench to develop talent.
• Build and maintain a culture of hospitality, accountability, and recognition.

Guest & Brand

• Ensure best-in-market presentation and cleanliness standards.
• Personally handle escalated guest matters with care and professionalism.
• Lead community outreach initiatives to strengthen local partnerships.

Operations & Financials

• Deliver on sales targets, cost of goods sold (COGS), labor, and controllable expenses.
• Forecast for events and new releases accurately.
• Ensure compliance with food safety, OSHA, ADA, ID checks, cash handling, and emergency readiness protocols.

Strategy & Execution

• Execute corporate initiatives including menu and price changes, and marketing activations.
• Review operational scorecards weekly to drive continuous improvement.

Working Manager & Events

• Maintain high visibility on the floor, especially during evenings, weekends, and major releases.
• Assist across all operational areas including concessions, box office, ushering, cleaning, and technical support.
• Oversee planning and execution of all in-house events; meet and greet event organizers; troubleshoot in real time.
• Develop community partnerships to encourage repeat business.

Qualifications

• 3–5+ years of leadership experience in a high-volume environment.
• Strong financial acumen and understanding of presentation standards.
• Proven track record in event execution and community relations.

Success Metrics (KPIs)

• Net Promoter Score (NPS) / Guest satisfaction
• Market share and sales growth
• Labor and controllable expense management
• Audit scores including food safety, cash handling, and presentation
• Employee turnover, retention, and internal promotions